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- 26 Mar 2013, 21:32
- Forum: Help
- Topic: Ticket Template doesnt show Dynamic Fields in CustomerView
- Replies: 1
- Views: 1151
Ticket Template doesnt show Dynamic Fields in CustomerView
I have installed OTRS 3.1.19 with KIX4OTRS 4.2.1. I define free-text Dynamic Field for some Ticket Templates. When displaying a New Agent Phone/Email Ticket the Dynamic Fields are shown as expected as part of the Ticket Template. But when I try to create a Customer Ticket from the Ticket Template Mo...