Znuny Open Source Ticketsystem

Leider kein Erfolg

Hallo,

gab es hier zu eine Lösung?

Grüße Rico

Thanks for your reply.

Hallo, I have a question about the configuration of OTRS 3.3.1: ' What’s New in 3.3 Dashboard ticket lists and regular ticket overviews can now be filtered by eligible ticket columns, and the shown columns are configurable. ' Where can i config this columns? I haven't found something about it in the...

We use OTRS 3.1.7. I need the Ticket-Typ and the Tickat-Staus in that Screen. What should ich change or remove in the dtl-file?

Frontend::Agent::Ticket::ViewFreeText

Hallo,

thanks for your reply. The problem is, that ich only want to change the Ticket-Typ but if I do that, the listbox of Ticket-Status reload and switch from '-' to the first entry. So i have to change the Status after changing the Typ. If i forgot that, the ticket got the wrong status.

I have got the same problem. Even if i change the ticket-typ field in Free Text Area, the Ticket-Status is changed to. It is set automatically to the first status in status field.

Can anyone help me!