Znuny Open Source Ticketsystem

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Hi all, I've created a module that let's you add notes to the Customer Company screen allowing you to keep notes on each of the customers' companies you support. For instance, the company I work for has about 300 offices/branches that we support, we keep these organized as Customer Companies. This m...

Yeah, I misspoke and wasn't very clear on my previous post. Defaults.PM is just the file where you can see all of your options for setting which is why I reference it to find more info. Any changes should of course be made to config.pm. And by Company Status I meant Customer Status. Separating the c...

Hello all, I believe I found a solution to this! If you add: CustomerCompanySupport => 1, to the CustomerUser section of your config file it will show the company information in the customer info widget. For more info about this look for "CustomerCompanySupport" in Defaults.pm and also the...

Hello everyone, I am happy to report that I found a solution to this. This is not a perfect solution but I believe it's a very good starting point. In CustomerTicketOverview.pm I added the following code around line 200, right after the filters are declared and checked to be valid in the Run subrout...

I was thinking as much, but I also noticed that when I pull up the customer users their titles are listed in the 'Title' field of OTRS. Instead of filtering by the group(OTRS customer groups or otherwise), is there any way I could filter by the title? Is there any attribute/property for the Customer...

As far as email, that needs to be configured in Admin>Postmaster Mail Accounts. If you've done that and it's still not coming through, hit "Fetch Mail" on that screen next to the email address and tell us what error you get. If you don't get any errors and the email comes through then chec...

Hello again, I'm trying to see if anyone has a way to limit access to the "Company Ticket" view in the Customer Portal via the users title listed in Active Directory. Obviously our customers are stored in AD via LDAP and I'm using OTRS 3.2 on Centos 6.3 if that makes any difference. I have...

Just wanted to update this ticket, my issue was that I had created an "Article" dynamic field instead of a "Ticket" dynamic field. Once I create a ticket dynamic field it is selectable under "Attributes to be printed" and other places I would guess.

Hello all, I've done a bit of searching but not had any luck finding info on the subject. Basically I want to include dynamic fields as selectable options in the stats module. I searched sysconfig for and stats module options regarding dynamic fields but come up empty. Any advice that anyone could o...

jojo, could you point us in the direction of where to edit? I am a novice coder, this seems within reach (check to see if a customerID is present and then display the related info) but I have no idea where the appropriate files to edit are. Thanks, Dan.

That appears to have done the trick, there was an entry in resolv.conf for an old DNS server on the previous subnet. After I deleted that, restarted the network interface, OTRS and deleted OTRS's cache the link loads on the dashboard. In addition I put our LDAP server's hostname back in the config f...

EDIT: My apologies, meant to post this in "Help", if a mod could please move it. Hello all, I have an OTRS 3.2 install on a CentOS VM. I recently migrated the VM from a host on one subnet 192.168.1.XX to another subnet 192.168.2.XX and now I'm getting errors from OTRS saying it can't resol...

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Basically, I want it to be where any user in our AD can log on to OTRS without us setting up a profile for them manually. My conf file seems to be identical to the one in the post you linked but I am stuck at "No such user!" Could you point me to what I need to configure in order to do tha...

I'm having the same issue, the problem is obviously that OTRS is using LDAP for authentication but not syncing/mapping the user into OTRS' DB on first log in. I've seen in documentation for previous versions a way to do this but not in the current documentation. Basically if one were to want a custo...