Znuny Open Source Ticketsystem

I kindly need your advice. I would like know whether the KPI report generated by OTRS can show that a ticket must be created within XXX mins or assigned XXX minutes. Or when I create a report, can I set this restriction of the ticket according to this requirement? Besides May I know the difference o...

Thanks though, but I really don't know who is the person that I can speak with. Since this is part of OTRS as well.

Hi, I got the information in cofig.pm. but I still get the same error: Error:OTRS-Database connect error! Please check the configuration for ((OTRS)) user and password is it same in config.pm. And for the http address do I need use local host or the IP address of the OTRS server? My firewall is alre...

Hi, Thanks for the reply. I ran the installation but it ask me for this information. I don't what information I need to put in some information. Error:OTRS-Database connect error! Please check the configuration I'll attached file so you can see what I'm talking. 11-7-2012 4-39-09 PM.png 11-7-2012 4-...

Thanks for the reply but do you know how to use otrs manager. It ask for the information in the configuration but it shows an error. I keep searching on how to use it but there is no luck. I can only download the software which is the one you provided me.

Thanks in advance.

Hi,

hope you can help me. I need to know how to install OTRS manager? Do you have any idea cause I'm new to this ticketing system. I need to have a graphical reporting as I can see OTRS manager can be able to generate this.

Hope you can give me an idea on how to use it.

Thanks!

-what is the configuration server of OTRS manager?
-is there any documentation how to use OTRS manager? Is is free to use?