Znuny Open Source Ticketsystem

I get some mail each day saying: OTRS Scheduler Daemon Cron: MailAccountFetch. Error: Timeout of 600 seconds reached, killing child process! I can`t figure out the reason and how can I stop them. Any ideas/tips anyone?

Of course, but it is nice to have that shortcut when you are looking at a specific ticket. Then you have the ticket-history for that customer one click away.

I would like to add a link in the customer information ticketview. If we look at a ticket today we have a simular link to "all open tickets" in the customer information space. Is it possible to have a link with all tickets (closed, open etc.) for each customer ? Then it will be easy to take a look ...

I would like to add a link in the customer information ticketview. If we look at a ticket today we have a simular link to "all open tickets" in the customer information space. Is it possible to have a link with all tickets (closed, open etc.) for each customer ?

I have the same problem and it`s only happening in the hardware tab. Ideas ?

I have a lot of computers in my CMDB. On every computer CI i have this field:

Key => 'Owner',
Name => 'Disponeres av',
Searchable => 1,
Input => {
Required => 1,
Type => 'Customer',
},
},

We use ldap to search and select the right owner on every computer CI. This makes the CMDB ...

When I register a new CI, like a computer, I would like to have a drop down list with the choices laptop or desktop. Then I would like to have a new drop down list that show model-names for desktop or laptops. Like, when i choose "laptop" I would like to only see modelnames for laptop in the next ...

I have a lot of computers and rooms in my cmdb. Is it a easy way to auto-Connect these configuration items together ? I have a Excel-sheet with the combinations. Or is the only way manually connect them ?

Yes, I know that I can link them together after the computer CI is made, but I would like to have CI room as a property for the CI computer. I will try to explain:

Under you can see that the computertype is choosen from Class => 'ITSM::ConfigItem::Computer::Type.
{
Key => 'Type',
Name ...

Fex: I would like to add a New CI (computer) in my CMDB. When I do that, I would like to select a another CI (room) from a dropdownlist. Is this possible ? I will not type the room in freetext, but select predefines rooms (CI`s) in the CMDB.