Znuny Open Source Ticketsystem

I have 2 sub-queues under my main queue and would like to have a different ticket template fo each sub-queue? Any insight would be awesome!

I'm running OD on osX Lion, and i'm trying to authenticate from otrs against the OD via LDAP. My Goal is that when someone logs into "customer.pl" they can use the same username and password that exist in my OSX server. Everything I have been able to find on here so far is all about Active...

Dear Genius,
Thank You

I have everything setup so that when an email is received it creates and new ticket in the IT::New Hire Queue. From there I get a notification about the ticket that has been created, however I have a new hire checklist that I want to attach to the agent notification. I already have it loaded into &q...

I have everything setup so that when an email is received it creates and new ticket in the IT::New Hire Queue. From there I get a notification about the ticket that has been created, however I have a new hire checklist that I want to attach to the agent notification. I already have it loaded into &q...

It does pull every mail from that inbox however it still doesn't do anything with it. I have attached a screen shot of my mail filters "IT" is one of my define queues
Thanks

I would like to be able to have someone send an email to helpdesk@elevationchurch.org (a.k.a OTRS), and from there I would like for OTRS to take the email in create a new ticket.