Znuny Open Source Ticketsystem

We would like the option to set ticket to "Closed Successful" from the Owner screen. But under next ticket state, I only see new, open, pending*, and completed (a custom state). I tried addin it under Admin->SysConfig->Ticket::Frontend::AgentTicketOwner###StateType but it doesn't work.

How can I ...

Here's what worked for me:

Check that character set was latin1 instead of utf8 as suggested:
SHOW VARIABLES LIKE 'char%';
+--------------------------+----------------------------+
| Variable_name | Value |
+--------------------------+----------------------------+
| character_set_client | utf8 ...

Error Message: IMAPS: Auth for user/server failed!

I have 2 accounts setup for fetching email. One works and the other does not. I can login to a laptop with the usename/password for both accounts.

I'm thinking the problem is in the user's Active Directory setup but cannot find the problem (I don ...

Hello,

I am looking for a way to allow Agents to manually change the ticket State either from the Dashboard on one of the Tickets views (Queue or Status). Can I make the State column a dropdown menu?

I added a Dynamic Field to Ticket Zoom View -> Owner and Change Queue screens. But we want to ...