Znuny and ((OTRS)) Community Edition

pituca

wurzel wrote:Hi,

these are values for storing information and building easy workflows. They are generated if you install ITSM modules.

The fields alone do not provide any function. It is information only.

Florian

Thank you so much for your help Florian.

Ruben

pituca

Hello guys,

Can anyone help me understand the use of this two functions?

1. The field "Review required" when replaying to a ticket.

2. The button "Decision" in the menu bar with the values Approved, Pending, Postponed, Pre-approved and Rejected.

Thank you so much.

pituca

Hi reneeb, I think the problem is that apparently Google is blocking it because I receive a message that says: someone tried to sign i to your google account from an app that doesnt meet moderm security standards with the subject Sign-in attempt prevented and even though I turn on " Access for ...

pituca

Hello guys,

Is there a way to strip or hide empty values for stats graph so that the graph only shows the columns with data all together without showing blank spaces between them.

Thank you so much for your support.

pituca

Hello guys, I have tried more that 30 configurations and up to now I cant find the way to setup this and in the admin manual I could not find an answer either. Im trying to show the field of type " Article/Note " in an ActivityDialog only if the value of the previous dynamic field is set t...

pituca

reneeb wrote:If you want to disable the message, this should help you: http://opar.perl-services.de/dist/Disab ... tion-5.0.1

Thank you reneeb for this great contribution.

pituca

coolmf wrote:So, perhaps pop/imap needs to be activated in Gmail
Start here: https://support.google.com/mail/topic/3398031

Too bad but it doesnt work. and the issue I have is only with Gmail. What else should I try?

pituca

You should be able to restrict the banner notifications to certain Groups. I have done something similar with other notifications, but making only Admins have access to see them. To hide them completely you could create a new Role, Group, and make that the only Group that has permission to see them...

pituca

Had you tried Statistics?

pituca

Thank you, thats I want want to do because I just want to limit it.

pituca

Hi

Check the configuration of the System Log in SysConf. If it is set to error and you don’t have errors then the log is going to be empty. Maybe you want to switch to debug mode and have more control of your system activity.

Pituca.

pituca

How did you do it?

pituca

Hello guys, Is there a way to hide the " Upgrade to OTRS Business Solution Now " notification on the agent and and customer interfaces without getting an "Need Module" error in the system log constantly. What I did was to delete the keys and content from Frontend::Agent::ModuleNo...

pituca

Hello guys, I had searched the web and forum but up to now cant find a solution to this issue. I cant get OTRS to connect to either smpts or pop3s prototols of my gmail e-mail addresses. I have used SMTPS/465 and POP3S/995 and I get always an error message saying the authentication has failed, howev...

pituca

Thank you jjurkus, I got it to work and share the solution with you guys: ln -s /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf ls /etc/apache2/sites-available/ Reload apache. /etc/init.d/apache2 reload Enable site otrs.conf a2ensite otrs.conf /etc/init.d/apache2 ...

pituca

Hello guys, Can anybody help me with this instruction because I cant understand. I performed every step in the admin manual except this one to install on Ubuntu from source (Im installing OTRS 5 on Ubuntu Server 14.04) and Im getting a error 404 not found and try to run the installer.pl and I not su...

pituca

Thank you EXG133

I already switched to Ubuntu Server.

pituca

man you are being just realist and your point give me light. In fact Im trying to setup OTRS on RHEL-7 which I have been using for a several years and never before encounter these issue with the previous versions. Now I will make a research to see if I can do that manually otherwise I will move on f...

pituca

When I issue the commad subscription-manager repos --enable=rhel-7-server-optional-rpms I get this message: This system has no repositories available through subscriptions. If I check for the subscription status, I have this: # subscription-manager status +-------------------------------------------...

pituca

Thank you, let me take a look and come back with the results...

pituca

Hi jjurkus, For yum list installed | grep XSLT the output was empty and for yum search XSLT here it is. Loaded plugins: amazon-id, rhui-lb, search-disabled-repos ========================================================= N/S matched: XSLT ======= libxslt.i686 : Library providing the Gnome XSLT engine...

pituca

Hello team, Im trying to install OTRS 5 on RHEL-7 and and getting this dependency error and cant find the way to solve it. I have installed the EPEL repository, had ran "yum update" and up to now no success. --> Finished Dependency Resolution Error: Package: otrs-5.0.7-01.noarch (/otrs-5.0...

pituca

Thank you much guys!!! Already installed MariaDB.

pituca

Thank you so much for your response. I will give a try to MariaDB. But are these parameters still needed to tweak with MariaDB

max_allowed_packet = 20M
query_cache_size = 32M
innodb_log_file_size = 256M

pituca

Hello team,

I will setup OTRS 5 on an Amazon EC2 Instance and the version available of RHEL is 7, so im not sure if I should do the workaround to install MySQL, if I should install on MariaDB or if I should try to install on RHEL6 instead.

Thank you so much for your help.

Ruben

pituca

Hola a todos, ¿Podría alguien por favor orientarme sobre cómo lograr la activación de la funcionalidad de archivo de tickets en OTRS 4? Hasta ahora yo sé que tengo que activar la funcionalidad en SysCong: Ticket :: ArchiveSystem , pero no puedo encontrar la opción "Archivo de tickets selecciona...

pituca

Hello guys, Could you please guide on how to achieve the activation of the ticket archive functionality in OTRS 4? So far I know I have to activate the functionality in SysCong: Ticket::ArchiveSystem but I cant find the option "Archive selected tickets" in the GenericAgent Ticket "Upd...

pituca

Thank you so much, that solved my problem.

pituca

Hola amigos, Despues de actualizar mi sistema desde OTRS 3.2 a OTRS 4, los ACL que tenia definino no estan funcionando y veo que los nombres de las entidades de los proncesos combio desde la tradicional nomenclatura AD1, AD2...TA1, T2... etc a una mas larga como esta Activity-5b76b6f7368af3fd9ffa445...

pituca

Hello guys, After upgrade from OTRS 3.2 to OTRS 4, the ACL for my processes are not working. The name of all entities in the processes have changed from the traditional naming AD1, AD2...TA1, T2... etc to a long name like this Activity-5b76b6f7368af3fd9ffa445b9f36fc64 , Transition-54c870b23042a6754c...

pituca

You dont have ITSM installed? if yes then you need to upgrade via command line.

Ruben

pituca

After copying the module from github my system got back to normal.

Thank you so much

Ruben.

pituca

I didnt unistall them before the upgrade and dont show up either right now in the package manager.

pituca

You are right, I previously had some addons (Znuny) however when I check in the package manager non of them are there. Is there a way to uninstall them at this point or I need to start from the begining once again? or can I even copy pase the code of the module from the link you send me? Thank you. ...

pituca

Did you run otrs.RebuildTicketIndex.pl?

This can be done in the background to calculate the ticket numbers for the queue view screens.

Please read carefully the upgrade process and you will be fine.

http://otrs.github.io/doc/manual/admin/ ... ading.html

Ruben.

pituca

Hello team, Sorry to come back with another issue from my (3.3.7 to 4.0.2) upgrade. I can login normally to the customer portal and even create a ticket however when i try to open a ticket I receive an Internal Server Error . Can't locate object method "CheckCharset" via package "Kern...

pituca

Thank you so much I ran the .sql and .pl scripts and the error seems to be gone.

pituca

Hello team,

After migrating to OTRS 4.0.2 I keep seeing in my system log the following errors:

Table 'otrs.system_maintenance' doesn't exist, SQL: '
AND
Table 'otrs.personal_services' doesn't exist, SQL: '

Thank you so much for your support.

pituca

Thank you so much jojo for your quick an accurate replay as aways. Regards.

Ruben.

pituca

Hello team,

What would be your advice on the migration order from my current OTRS 3.3.7 on RHEL6.4 to OTRS 4 Patch Level 2 on RHEL7?

Thank you so much in advance for your replay.

Ruben.

pituca

Thank you Crythias

pituca

Hello guys,

Any of you know if it is possible to make mandatory the selection of Service in customer portal OTRS 3.2.9?

Ticket::Frontend::CustomerTicketMessage###ServiceMandatory

In earlier versions its option its located in: Frontend::Customer::Ticket::ViewNew

Thank you

pituca

Thank you Crythias you got it right.

pituca

This is my otrs.CheckModules.pl output: o Crypt::Eksblowfish::Bcrypt.......ok (v0.009) o Crypt::SSLeay....................ok (v0.57) o Date::Format.....................ok (v2.22) o DBI..............................ok (v1.609) o DBD::mysql.......................ok (v4.013) o DBD::ODBC...................

pituca

Hello guys, Happy year 2014 to each one of you. I got a fresh OTRS installation 3.3.3 on RHEL 6.4, Apache/2.2.15 (Red Hat) and everything seems to be ok except for the agent notifications . When a new ticket is created the system send the auto-response to the customer properly however, the system is...

pituca

Thank you so much jojo for your always kind support. I'm switch to Linux and maybe my head is a bit saturated.

Regards.

pituca

Hello guys,

Can anyone confirm to me if "Ticket Responsible" has been discontinued in the latest versions, let say 3.2.11, 3.3 Beta? I checked release notes but didn't find any information.

Thank you so much

Pituca

pituca

Thank you so much for the news team! I was shocked last night when I read the news in the OTRS portal...did not see it coming.

Great job, congratulations and thank you so much for your invaluable support.

Pituca.

pituca

Thank you Crythias. I already tried this out but did not work. I will try once again and let you know, maybe I misspelled something...

pituca

Hello everyone, I would like to know how can I add a dynamic field column to the dashboard. I want to show the "Status" dynamic field of a process ticket in order to save time to the agent in charge because in the process the tickets is assigned the the same agent in several activities. Th...

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