Thanks for the prompt response!
For anyone who is interest, I've published the package at https://github.com/keitarobr/otrs-cas
Search found 16 matches
- 15 Dec 2017, 14:33
- Forum: Developers
- Topic: How to apply patches in package installation
- Replies: 2
- Views: 32418
- 14 Dec 2017, 13:37
- Forum: Developers
- Topic: How to apply patches in package installation
- Replies: 2
- Views: 32418
How to apply patches in package installation
Dear all, I've developed a CAS support (Jasig) module for OTRS. It requires patching three OTRS files (Kernel/System/Web/InterfaceAgent,InterfaceCustomer,Request) besides a new Authentication backend. What would be the best way to do that? I know I could just include the files, but using a patch sho...
- 31 Jul 2014, 22:48
- Forum: Geral
- Topic: OTRS para de enviar e-mails
- Replies: 13
- Views: 11366
Re: OTRS para de enviar e-mails[Resolvido]
Confirmando, o problema não ocorreu mais.
- 07 Jul 2014, 23:07
- Forum: Geral
- Topic: OTRS para de enviar e-mails
- Replies: 13
- Views: 11366
Re: OTRS para de enviar e-mails
Vou esperar mais esta semana para confirmar e atualizo
- 03 Jul 2014, 21:09
- Forum: Geral
- Topic: OTRS para de enviar e-mails
- Replies: 13
- Views: 11366
Re: OTRS para de enviar e-mails
Para registrar, desliguei o CheckMXRecord e resolveu, aparentemente.
- 03 Jul 2014, 21:09
- Forum: General
- Topic: Hanging when sending e-mail
- Replies: 6
- Views: 1896
Re: Hanging when sending e-mail
Just as a feedback, I've turned off CheckMXRecord and it seems to have solved so far.
- 30 Jun 2014, 21:09
- Forum: General
- Topic: Hanging when sending e-mail
- Replies: 6
- Views: 1896
Re: Hanging when sending e-mail
dns. top. smtp. syslog. Regarding DNS, could you elaborate? Since it hangs eventually (not all the time) the DNS is working. Regarding top, nothing strange - no process has high CPU usage or is in zombie state when this happens. About SMTP, could you elaborate? Regarding syslog, no erros/anormal me...
- 27 Jun 2014, 22:57
- Forum: General
- Topic: Hanging when sending e-mail
- Replies: 6
- Views: 1896
Hanging when sending e-mail
Dear all, we have an OTRS installation (version 3.3.5) running on Ubuntu 12.04 LTS and Apache 2.2.22. Usually once a day (sometime more than that) it stops sending e-mails - for example, when an agent replies a ticket, it hangs and never comes back. To solve it we have to restart the apache server. ...
- 27 Jun 2014, 22:51
- Forum: Geral
- Topic: OTRS para de enviar e-mails
- Replies: 13
- Views: 11366
Re: OTRS para de enviar e-mails
Estou usando SMTPS.
- 26 Jun 2014, 22:44
- Forum: Geral
- Topic: OTRS para de enviar e-mails
- Replies: 13
- Views: 11366
Re: OTRS para de enviar e-mails
Correto - não aparece nenhum erro. É como se o processo ficasse travado. No caso de um usuário abrindo um novo ticket fica a tela branca sem retorno. No caso de um atendente respondendo, a tela fica parada "ad eternum".
- 25 Jun 2014, 22:20
- Forum: Geral
- Topic: OTRS para de enviar e-mails
- Replies: 13
- Views: 11366
Re: OTRS para de enviar e-mails
Olá,
o de erros do apache (/var/log/apache2/error.log) e o syslog, para onde o OTRS envia os logs dele.
o de erros do apache (/var/log/apache2/error.log) e o syslog, para onde o OTRS envia os logs dele.
- 25 Jun 2014, 00:04
- Forum: Geral
- Topic: OTRS para de enviar e-mails
- Replies: 13
- Views: 11366
OTRS para de enviar e-mails
Olá pessoal, alguém já passou pelo seguinte problema: o OTRS de uma hora para a outra para de enviar e-mails (ao criar um novo chamado, a tela fica em branco no final mas o chamado é criado - só não envia o e-mail). Olhando o log ele simplesmente para de enviar os e-mails e apenas reiniciar o apache...
- 28 Feb 2014, 14:37
- Forum: Help
- Topic: FAQ Module - Search problem
- Replies: 1
- Views: 905
FAQ Module - Search problem
Dear all, we've identified the following logs in our OTRS: Message: Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation 'like', SQL: 'SELECT i.id, count( v.item_id ) as votes, avg( v.rate ) as vrate FROM faq_item i LEFT JOIN faq_voting v ON v.item_id ...
- 24 Feb 2014, 15:22
- Forum: Help
- Topic: Spellcheck bug with OTRS 3.3.4
- Replies: 0
- Views: 618
Spellcheck bug with OTRS 3.3.4
After activating the spellchecker, the following error ocurrs (using portuguese dictionary): [Mon Feb 24 10:20:42 2014] -e: Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/System/Spelling.pm line 215, <$Spell> line 607. When we use the american dictio...
- 18 Feb 2014, 22:37
- Forum: Help
- Topic: Possible bug in FAQ Module 2.3.1
- Replies: 0
- Views: 632
Possible bug in FAQ Module 2.3.1
Hi, while upgrading our OTRS from 3.1 to 3.3 we have faced an issue with the FAQ module with the Chrome browser: it would load the whole page inside the sections of the FAQ (in PublicFAQZoom and CustomerFAQZoom) instead of just the text. We found that the issue is related to this part: <iframe sandb...
- 05 Sep 2013, 15:07
- Forum: General
- Topic: FAQ Integration in customer interface
- Replies: 0
- Views: 563
FAQ Integration in customer interface
Hi all, I'm looking into finding if there is already some add-on/configuration to allow showing the FAQ module while opening a ticket (tried searching for "faq" but the forum does not allow due to too few characters :( ). Our intent would be to guide the user through the FAQ before he/she ...