Znuny Open Source Ticketsystem

Thanks, I had the same issue.

This will require you to apply some changes to the dtl files. Remember before doing any changes to the DTL file you should create a theme. what is a theme? see here and do some research. The names of the html label elements that show your dynamic field is most likely something like this : LabelDynam...

Hi all, I could not find an answer for this. I need a webservice that will return ticket information the way Kernel::GenericInterface::Operation::Ticket::TicketGet does. However, I want to get this ticket by searching for it using a dynamic field i have created e.g myDynamicField. I have managed to ...

You can limit who views the customer tab in the dashboard. For example, if you only want the admin agents to view the tab named customers. Make sure that all your admin agents belong to the group named 'admin'. Go to Admin->SysConfig search for 'Dashboard' select the Frontend::Agent::ModuleRegistrat...

Ok so I have fixed the problem. The problem went away after fixing my slashes. I had them on the wrong way around I changed in the Kernel/Config.pm file from $Self->{Home} = 'C:\Inetpub\wwwroot\otrs\otrs'; to $Self->{Home} = 'C:/Inetpub/wwwroot/otrs/otrs'; I also changed the mapping from pointing to...

Hi all I have been trying to get OTRS working on our staging server which has windows server 2003 and IIS6 on it. So far I have had several bumps in the road but finally got it kind of working: I am able to go to the login page, login, add ticket, chage sysconfig etv. - I am unable to install packag...

Can you specify which OTRS version you have installed. what server you are running it on(IIS, apache) , OS, Database etc?
also check this post see if it helps - this post

Have you tried installing/updatign OTRS using the new windows installer. its still in beta but its a great improvement, takes care of the IIS configuration for you and everything. (To fix ajax errors i needed to remove the JSON::XS module as you woul dhave seen in this post)

I had a similar issue with OTRS 3.2.6 on windows 7 with MSSQL and running on IIS.
As Mike_B said removing the JSON::XS fixed the problem for me.
Thanks
Joe

Can you please explain in more detail what you are trying to do? Why do u need SLAs to be a label? by label do u mean a text field? You can add dynamic fields by following these instructions Note however that dynamic fields will not be related to the service and SLAs that you configure in OTRS Cheer...

Not sure what this could be, but here are some things you can check. Make sure that the spelling is exactly the same for the dynamic field key on the zoom page as it is for Dynamic field itself. these strings are case sensitive: even a slight difference in capital or small letter will cause it to no...

Thanks for the tip. I have installed it using the new installer I like that now it uses IIS without having the troupble of configuring it myself. Good work guys. One issue i am having with it is that I cannot get the new skin to be applied. I have done this several times with no issue but this time ...

Hi All, I have installed the latest otrs 3.2.5 on windows 7 pro SP1. I installed using the windows installer and am using MSSQL instead of mySQL. with packages: Survey FAQ and iphone handler. The crash does not seem to happen after any specific event... The apache error.log reads, Scalars leaked: 1 ...

rayman wrote:mh i cannt get the dsn to work. Got the error massage no initial inserts found

Have you set up the DSN to be 32 bit?
what happens when you run 'bin\otrs.CheckDB.pl' ?

I had a similar problem when using the "SOAP::User" & "SOAP::Password" which you can set from SysConfig Settings in "Framework -> Core::SOAP" However when I used a regular agents username and password, ie one you may use to logging to the OTRS system and their passw...

ok so turns out i was missing some modules:
Win32::Console::ANSI and Path::Class
I installed them using ppm (perl package manager)

Hi all, I am having some trouble with running the checkmodules script and get the following error C:\OTRS\OTRS\bin>perl otrs.CheckModules.pl Can't locate Win32/Console/ANSI.pm in @INC (@INC contains: C:/OTRS/OTRS/Custom C :/OTRS/OTRS/Kernel/cpan-lib C:/OTRS/OTRS C:/OTRS/StrawberryPerl/perl/site/lib ...

One way without tinkering with the dtl files is to create a dynamic field with what ever type you want. supported types are : checkbox, date, datetime, dropdown, multiselect, text or textarea. However you will need to add this dynamic field to any view/module you want to see it in. e.g Frontend::Age...

see if this helps
viewtopic.php?f=53&t=18726
Think of CustomerID as CompanyID. and once you have the CustomerID u can access any of the companies information.
Is that what you are trying to do?
Joe

Thanks a lot. I will start playing around with it.
Cheers,
Joe

Hi all, I have been trying to find out a way to add a dynamic field to the add new customer page (after doing so i would also like to add it to edit customer and customer info) I would like to add a field which saves the user/customer to an organisation or company that they belong to. Any help would...

Hi,
I have also been trying to figure out how to do this for a new phone ticket.
Is it possible to remove/reorder the fields in the ticket?
Have u found out how to do this.
I am very new to OTRS and perl.
Thanks
Joe