Znuny Open Source Ticketsystem

please set the permissions via otrs.SetPermissions.pl script and reinstall packages ok I had the same problem with 3.2.3 on Amazon Linux running set permission: ./otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=apache --otrs-group=otrs --web-group=apache And then reinstaling packages v...

jojo wrote:looks like a permission issue

I don't know, I looked into the directory and files are not there. So, something bad happened during installation.

Reinstalling doesn't help. It's language modules that are missing from each ITSM module. They have to be downloaded and put manually into /opt/orts/Kernel/Language.

I'm getting a lot of errors on fresh Helpdesk+ITSM 3.2.1 installation on Amazon Linux: GeneralCatalog 3.2.1 - Package not correctly deployed! Please reinstall the package. ITSMChangeManagement 3.2.1 - Package not correctly deployed! Please reinstall the package. ITSMConfigurationManagement 3.2.1 - P...

jojo wrote:thats not possible

Can I at least change the names of these fields?

I can't edit class definition for 'name', 'deployment state', and 'incident state'. Because it was not here. Can you explain more or give me an idea to change it. Currently, i can edit others like set default value for 'type' in computer class by put this 'ValueDefault => 123,' in class definition ...

I'm trying to set up my own specific item type (Credentials) and I don't want to have Name, DeploymentState, IncidentState fields in new item creation form. How can disable those mandatory fields (or hide them and set to default) and attachment button?

Nevermind. Setting max_allowed_packet to 20M resolved the issue

I have Helpdesk 3.1.12 installed but when I try to install ITSM 3.1.7 via package manager I'm getting an error: Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Sat Jan 19 18:18:24 2013 Message: MySQL server has gone away, SQL: 'SELECT COUNT(DISTINCT(st.id)) FROM ticket st INNER JOIN queue sq...