Znuny Open Source Ticketsystem

I've done that for SMTP, as I mentioned in my last large post. But I'm still having the issue with POP3TLS/IMAPTLS, and that's where I'm stuck.

Anybody? I desperately need help on this one.

So I gave up on SMTPTLS, and set the SMTP settings to Sendmail.

I then turned my attention to POP3TLS. POP3TLS has the same issue. I verified that the authentication settings are correct, because it works when I simply change the POP3TLS drop down menu setting to POP3. So I found the POP3.pm file ...

So the sending of email works when I change the SMTP settings to SMTP, rather than SMTPTLS. It definitely appears to be a problem with the function of SMTPS/SMTPTLS. I am at a loss for what else to check? Could it be that there's missing packages?

I think you have it reversed. My test Gmail account works fine. It's when I switch it over to our outsourced exchange server (using the same exact working settings used in my older version) that it doesn't work.

So this must be a problem with Microsoft specific email servers, and with whatever is different with the SMTPTLS mechanism between my old and new versions of OTRS, because I don't have a problem with Gmail & SMTPS on OTRS4; and on 3.1.11, it's been working fine for a few years now with the settings ...

Oh, ok. I didn't realize that it would pipe it to httpd logs.

So I did a tail -f of error log, and did a test email send, and here's what came up (scrubbed for personal info):
Net::SMTP>>> Net::SMTP(2.31)
Net::SMTP>>> Net::Cmd(2.29)
Net::SMTP>>> Exporter(5.68)
Net::SMTP>>> IO::Socket::INET(1.33 ...

Thanks for the reply EXG133.

I did the change you mentioned in /opt/otrs/Kernel/System/Email/SMTP.pm, but I didn't see any changes--log still says to enable SMTP debug for more info. Figured a restart of OTRS might be needed. That didn't work either. I wondered if maybe the fact that I'm using ...

Hello,

I've got an issue that I'm trying to solve. I have a test system with the specs detailed in my status below. I started configuring it using a test gmail account. It sends and receives fine with this account. And after I've gotten most of my settings set the way I want it, I want to switch it ...

Look at the dtl that references the screen they're not allowed to autocomplete from.
Look at the code surrounding the field they're going to auto complete.
change the code to be autocomplete from your data source OR
just remove the ajax component and let the browser try to remember.
Could you be a ...

I'm aware that by default the autocomplete feature in OTRS accesses its own internal database via the AJAX code. But for a variety of reasons, I am not using this feature at this time. My question is about how to enable the browsers to have autocomplete (since they are currently disabled from ...

I am trying to figure out how to enable the individual browsers to autocomplete the To customer field. I couldn't find anything that looked relevant in a search of this forum. And I tried something I saw elsewhere on the web , but that generated undesirable errors when trying to submit tickets.

Any ...

This does appear to have been the problem. Thanks for your help Crythias!

I changed the SMTP settings again to SMTPTLS this time, and emails that previously failed work now. I'm going to give it a grace period of a couple of days before I conclusively say it's fixed, but things are looking good. My hosted exchange provider is GoDaddy, and it seems that they must have ...

Well, now that you mention it, I did think the comma & space to be a little bit odd... but I just had one of my support guys manually type out the email address in a new ticket, making sure that it did not contain the comma & space, and when it errored out, it had it in there as part of the message ...

So I have an instance of OTRS stood up for about a year now, and during this time, it's been running near flawlessly. Last week, my support team started noticing the occasional error, such as below pop up when trying to respond to a ticket:
Oops! An Error occurred.
Error Message: Impossible to send ...