Znuny Open Source Ticketsystem

I really appreciate your prompt response. Would it be too annoying if I ask you to give me any tip to do this? Or the file or string I have to know to start building it. I found "ArticleMailContent" and tried to add it to Kernel/System/Stats/Dynamic/TicketList.pm but nothing happened. Than...

Hi crythias, When OTRS receives an email it creates a ticket and inserts the email into it. What I want to do is to have that email information in a column when I export statistics. I know, my boss is asking me for a nonsense thing, because the report will be hughe. But, is this really possible? Tha...

Hi, I'm trying to customize my stats. I would like to add a new "Attribute to be printed" in "Statistics", this could be found in Step 2 when you edit your stat. In this new Attribute I need to show the body of the tickets/email as a column when I export the report. We've been pl...