Hi,
I am thinking about how to let some specific Agents create Customer Companies, but i dont want to give them access to the whole Admin. Is ACL the correct way to do it? Running OTRS 4.
Regards
Search found 38 matches
- 21 Oct 2015, 22:52
- Forum: General
- Topic: Let Agents Create Customer Company?
- Replies: 1
- Views: 1010
- 21 Oct 2015, 19:39
- Forum: General
- Topic: Dynamic field question
- Replies: 8
- Views: 4882
Re: Dynamic field question
Hi again, thanks again. I am trying to get it to work in AgentTicketCustomer.tt And this part is really where i lack the knowledge of how to do it, where to put the code. 1. Have created MyModule.xml 2. Have created MyModule.pm 3. Have created a dynamicfield called DynamicField_sccompany 3. Has trie...
- 30 Sep 2015, 09:31
- Forum: General
- Topic: Dynamic field question
- Replies: 8
- Views: 4882
Re: Dynamic field question
Big Thanks for the tip, i will look into this and get back.
- 25 Sep 2015, 13:19
- Forum: General
- Topic: Dynamic field question
- Replies: 8
- Views: 4882
Re: Dynamic field question
Hi again, I am not trying to use that OTRS addon no more, i get it to work, but i want to do some more things in the future and are trying to do this insteed: I am trying to getting it to work using this guide http://forums.otterhub.org/viewtopic.php?f=60&t=17033 . But i don´t get the script to ...
- 24 Sep 2015, 17:43
- Forum: Help
- Topic: Error after login and no toolbar
- Replies: 5
- Views: 1911
[SOVLED]Re: Error after login and no toolbar
Just to close this one. I did not upgrade to the latest framework, i dont know if tried, But isnt there a problem that say that this package does not support the current framework?. Maybe i have dreamt it. We have now upgraded the production enviroment from 3.38 to 4.0.12 and what i did was. * Unins...
- 24 Sep 2015, 16:04
- Forum: General
- Topic: Dynamic field question
- Replies: 8
- Views: 4882
Re: Dynamic field question
Hi, i have almost get it to work. My only problem now is that i only want dynamic_fields with field_id=90 to be searched. If i jus do a SQL QUERY, the query that i want is this: SELECT value_text FROM `dynamic_field_value` WHERE field_id = '90' My questions are what to put here. DatabaseTable: dynam...
- 23 Sep 2015, 17:17
- Forum: General
- Topic: Dynamic field question
- Replies: 8
- Views: 4882
Re: Dynamic field question
Thanx, that is exacly what i am looking for, will test it tonight.
- 17 Sep 2015, 14:02
- Forum: General
- Topic: Dynamic field question
- Replies: 8
- Views: 4882
Dynamic field question
Hi, I wonder if it possible to add a dynamic field in the ticket, for example in free fields. And where you can enter a value for example, Mobile. and that value is added to the database. Then in the same field or another field. YOu can search, for example if i type in mo, mobile should show up as a...
- 16 Sep 2015, 22:22
- Forum: Help
- Topic: Error after login and no toolbar
- Replies: 5
- Views: 1911
Re: Error after login and no toolbar
I have come a bit further. I tried to uninstalll all the packages like FAQ, ITSM, and then i worked. Now i have to figure out why the upgrade crashes when the old packages are installed. I even tried to uprade them by using otrs.Packagemanager, but then it totally crashed.
- 16 Sep 2015, 20:12
- Forum: Help
- Topic: Error after login and no toolbar
- Replies: 5
- Views: 1911
Re: Error after login and no toolbar
I should also say that it is the same in Chrome,Edge and IE11
- 16 Sep 2015, 20:08
- Forum: Help
- Topic: Error after login and no toolbar
- Replies: 5
- Views: 1911
Error after login and no toolbar
Hi, I have just tried to update OTRS from 3.3.8 to 4.0 and everything went well, no errors. However after i logged in as an agent. I retreived an error (see attached files) and also the toolbar i looking strange, the buttons are there but no graphical. It feels like a path/cache error or something. ...
- 08 Jun 2015, 13:59
- Forum: General
- Topic: Queues in customer frontend
- Replies: 3
- Views: 5712
Re: Queues in customer frontend
Hi, I have now come so far that the Frontend ACL works, each customer group sees what they are supposed to do. But since we also use OTRS for internal support, that means that the agents are also "customers". The ACL filter the in the agent view. For example if i click on a ticket and i wa...
- 19 May 2015, 11:19
- Forum: General
- Topic: Queues in customer frontend
- Replies: 3
- Views: 5712
Re: Queues in customer frontend
So a little update. I have with ACL filtered the Queues on what group the customer is member of. So that all customers that are member of "EMEA" sees the queues that i have specified. Then i tried to add another ACL with another group called "All", that is the queues that i want ...
- 19 May 2015, 10:16
- Forum: Help
- Topic: Lookup CustomerID in Ticket
- Replies: 0
- Views: 2409
Lookup CustomerID in Ticket
Hi Is it possible in an easy way when you press the Customerbutton in ticket, to have the Field CustomerID to lookup current CustomerIDs`? And the second question i have is if it is possible in the same field have "Create Customer", for example if you type in a CustomerID and no hit is dis...
- 19 May 2015, 10:11
- Forum: General
- Topic: Queues in customer frontend
- Replies: 3
- Views: 5712
Queues in customer frontend
Hi I wonder if it is possible in some way in the customers frontend to only show the wanted queues that customer has access to. Like this: Customer A: - Technical Support - EMEA - Presale Customer B: - Technical Support - Asia - Presale The customers today are in an external LDAP. My thoughts have b...
- 22 Apr 2015, 01:33
- Forum: Help
- Topic: Set TicketCustomerSet in process
- Replies: 1
- Views: 1305
Set TicketCustomerSet in process
Hi
Does anyone now what value to set if i want the user who creates a process to be the customer (CustomerUserID). Se attached picture
I am lost.
Regards
Does anyone now what value to set if i want the user who creates a process to be the customer (CustomerUserID). Se attached picture
I am lost.
Regards
- 10 Dec 2014, 02:34
- Forum: Help
- Topic: DynamicField in transition Activites
- Replies: 1
- Views: 1023
DynamicField in transition Activites
Hi I search the forum and google it, but i didnt find any good information, so i ask here :) I am trying to learn to create process tickets, it is really cool feature and i see a lot of cases where this can be used. But i am struggeling on one thing at the moment. I have a process called new employe...
- 05 Oct 2014, 01:32
- Forum: General
- Topic: Customer Manager can see all users
- Replies: 1
- Views: 1140
Customer Manager can see all users
Hi I just followed the assume guide how to have a managed user to see company tickets, and it works great http://forums.otterhub.org/viewtopic.php?f=60&t=7531 . One question to you all. Does anyone created a page for the managed users where they can see a list of all the users with the same Cust...
- 15 Sep 2014, 18:47
- Forum: General
- Topic: Lock,unlocked, Owner and Responsible
- Replies: 1
- Views: 1270
Lock,unlocked, Owner and Responsible
Hi I am quite new to otrs and i have to ask, we have had a lot of disqussion of how OTRS work, or how you can configure it, and one thing that are quite confusing at the moments. So i just want to check with the best OTRS forum on the net. When you standard install OTRS how is it suppose to work OWN...
- 15 Sep 2014, 18:25
- Forum: Help
- Topic: [SOLVED] Switch customerID
- Replies: 2
- Views: 1514
Re: Switch customerID
Thanks, it was so easy then. So you just have to do this for each customer. Well it is really good
Thanks
Thanks
- 12 Sep 2014, 17:29
- Forum: Help
- Topic: [SOLVED] Switch customerID
- Replies: 2
- Views: 1514
[SOLVED] Switch customerID
Hi I have a question regarding CustomerID and are hoping that you can help me Today the customerID is the mail of the customer and i now want to change to use another value, for example companyname. When i change this today the old tickets, both open and closed, the customer get no permission to ope...
- 21 Aug 2014, 09:47
- Forum: General
- Topic: Different form depending on ticket type?
- Replies: 1
- Views: 1093
Different form depending on ticket type?
Hi Is it possibleto have different ticket forms depending on the ticket type that you use? So when i choose a certain ticket form, for example, Incident, then the form changes? And another questions, is there a way to set access rights to ticket types. For examples i want just this user group/role t...
- 17 Nov 2013, 00:52
- Forum: Help
- Topic: New tickets in dashboard is wrong after upgrade
- Replies: 12
- Views: 4423
New tickets in dashboard is wrong after upgrade
Hi I have just upgraded otrs 3.2.8 to 3.3.1. The upgrade went fine, no db errors and everything is working except the new tickets module in dashboard. i have no custom configuration of the dashboard. Have anyone any idea what is causing this. The log files does not saying anything? The thing i can s...
- 12 Oct 2013, 01:00
- Forum: Marketplace
- Topic: Swedish users?
- Replies: 3
- Views: 59812
Re: Swedish users?
Hej Ulrika,
Jag jobbar som konsult, dock är inte OTRS min primära jobb men vi kör det själva på jobbet och jag gör en del jobb emellan åt gamla arbetsgivare gällande otrs.
Jag har hållt på med OTRS i 6 år.
skicka mig ett PM, så tar vi det därifrån om du vill
/Jonas
Jag jobbar som konsult, dock är inte OTRS min primära jobb men vi kör det själva på jobbet och jag gör en del jobb emellan åt gamla arbetsgivare gällande otrs.
Jag har hållt på med OTRS i 6 år.
skicka mig ett PM, så tar vi det därifrån om du vill
/Jonas
- 12 Oct 2013, 00:48
- Forum: Help
- Topic: Ticket cration from web, different ques
- Replies: 5
- Views: 1907
Re: Ticket cration from web, different ques
Thanks crythias.
I think i will enabled so that the internal users (the company employees) will bee able to choose some ques, and the external customers will just have one que to choose (prefilled).
Thanks for your help
I think i will enabled so that the internal users (the company employees) will bee able to choose some ques, and the external customers will just have one que to choose (prefilled).
Thanks for your help
- 12 Oct 2013, 00:44
- Forum: Help
- Topic: Customer Company from LDAP?
- Replies: 1
- Views: 1028
Customer Company from LDAP?
Hi For a few months ago i googled and find some info how to retreive some groups from Active directory and each group name become a company in OTRS. I saved the link and then my computer crasched and my favorites where i gone. and i cant find it. So i am asking here if anyone have seen this. What i ...
- 09 Oct 2013, 00:18
- Forum: Help
- Topic: New Ticket via Email
- Replies: 11
- Views: 4228
Re: New Ticket via Email
Hi Crythias, do you know what to if i want to only accept customers mail that are in the customer db/ldap to just one emaildress. for example i have like 10 mailboxes that are being fetch all the time, on one of these mailadresses(support@xxx.com) if want to only accept registred customers. As i und...
- 08 Oct 2013, 23:30
- Forum: Help
- Topic: Ticket cration from web, different ques
- Replies: 5
- Views: 1907
Ticket cration from web, different ques
Hi We have several departments using otrs and when a ticket is created from the customer frontend it puts in "General-Inbox". Now i want for internal users (employees) when they post tickets in the customer frontend to be put in another "inbox". One idea i have is that to have a ...
- 08 Oct 2013, 23:17
- Forum: Help
- Topic: OTRS status on external display
- Replies: 6
- Views: 2588
Re: OTRS status on external display
I am currently working on it right now. will post after i success or fails.
- 26 Jul 2013, 09:52
- Forum: Help
- Topic: OTRS Customer LDAP and groups
- Replies: 2
- Views: 1071
Re: OTRS Customer LDAP and groups
Intresting,
If someone know about this, please let me now the name. Or maybe it is a OTRS - plugin. Well i will check.
Thanks cythias
If someone know about this, please let me now the name. Or maybe it is a OTRS - plugin. Well i will check.
Thanks cythias
- 25 Jul 2013, 15:18
- Forum: Help
- Topic: OTRS Customer LDAP and groups
- Replies: 2
- Views: 1071
OTRS Customer LDAP and groups
Hi I have seen a thread about this, but i can´t find it, so i try to ask this assum forum. Either it dont work, or i am missing something? I have an otrs installation with LDAP login for customers. I have a ldap group in one of my directorys called = AccessCustomerOTRS, where i have some groups that...
- 25 Jul 2013, 15:01
- Forum: Help
- Topic: OTRS status on external display
- Replies: 6
- Views: 2588
Re: OTRS status on external display
Hi
Thanks for the tip, i am evaulating this 2 tips. I will post my result when im done.
Thanks for the tip, i am evaulating this 2 tips. I will post my result when im done.
- 22 Jul 2013, 23:19
- Forum: Help
- Topic: OTRS status on external display
- Replies: 6
- Views: 2588
OTRS status on external display
Hi I am thinking of doing some sort of external display, where i display open, new, escaleted tickets and so on external monitor that are in the support room. Is there anyone that has done something similar, any tips or tricks? I have 2 current ideas. 1. Create a webpage and retrieve the data from t...
- 28 Jun 2013, 05:19
- Forum: Help
- Topic: SSO With Cookie or header
- Replies: 0
- Views: 808
SSO With Cookie or header
Hi I have now googled a lot of enabling SSO for OTRS. But i must ask this forum before i go further i think. I have a security portal where i have some resources, like OWA, intranat and now we are changing to OTRS. OTRS 3.2.8 is working like a charm. But now i want to enable SSO so that the user doe...
- 06 Jun 2013, 19:59
- Forum: Help
- Topic: [SOLVEd] Strange Error in Agent Dashboard after upgrade
- Replies: 2
- Views: 1388
[SOLVED] Re: Strange Error in Agent Dashboard after upgrade
Hi, Somewhow, always when i wrote on this forum, i come up with and idea. There was i opm installed called MyHammer, to get a better sorting in the dashboard. That module was uninstalled. but in the SortBy in the Ticket::Frontend::Agent::Dashboard, it was saying Sortby=TicketFreetime1. That was the ...
- 06 Jun 2013, 18:44
- Forum: Help
- Topic: [SOLVEd] Strange Error in Agent Dashboard after upgrade
- Replies: 2
- Views: 1388
[SOLVEd] Strange Error in Agent Dashboard after upgrade
Hi I am trying to upgrade OTRS 3.06 to the latest and greatest. So first i am trying to upgrade from 3.06. to 3.1.16 to then upgrade to 3.2.x . After some trouble i have come so far that everything is working except one thing. In the agent dashboard, there is no new or open tickets showing. Escalate...
- 26 Feb 2013, 21:40
- Forum: Help
- Topic: Fail to run any cron job due to ldap error?
- Replies: 1
- Views: 633
Fail to run any cron job due to ldap error?
Hi, I am stuck, and i would need all of your expertis at this forum. I have a problem with the otrs cronjobs. I got the error message: ERROR: Customer::AuthModule::LDAP::SearchUserPw1 not defined! However i have defined in Config.pm the SearhUserPW1and the customer LDAP login is working just fine!: ...
- 20 Feb 2013, 02:18
- Forum: Help
- Topic: [SOVLED] Customer and LDAP questions/issues
- Replies: 0
- Views: 593
[SOVLED] Customer and LDAP questions/issues
Hi, I discovered this forum and i think it is assume. I have been working with OTRS for a few years ago and then i have had a "pause" for a few years, but now I´m back in business i. at first i want to excause me for my bad english. :) I have installed a fresh new install of OTRS 3.2.1 wit...