Znuny and ((OTRS)) Community Edition

You really should read documentation. Adding Dynamic Fields is straight forward. https://doc.znuny.org/legacy/manual/admin/6.0/en/html/dynamicfields.html#dynamicfields-configuration If you need to populate it with some values when parsing emails, and those emails got some header/information that you...

It looks like dupliacate of viewtopic.php?f=53&t=44022.
I would use Notifications. Maybe it won't be a pretty but it should work.

Have you looked at Notifications? If "another service provider" accepts auto-generated e-mail then it could work for you.

Hi I've got too problem with upate from 6.4.5 to 6.5.1. In my example i've done update from: 6.2.2 -> 6.3.1 -> 6.3.4 (as stated in doc's) -> 6.4.5 -> 6.5.1 (failed) You've got error with LinkedTicketStateDefault , and mine problem was with PriorityDefault Ticket::Frontend::AgentTicketNoteToLinkedTic...

First - it's very old thread.
Second - you're using very old system. Think about updating it to latest.
Last - look at this https://opar.perl-services.de/dist/MultiSMTP-6.0.2

root wrote: ↑28 Sep 2018, 23:17 Porting of this module to OTRS 6 could work (I'd never used it) https://github.com/jbunner/otrs-saml2sp

It's no longer available at jbunner. It was forked from https://github.com/restena-ma/otrs-saml2sp. Dunno if jbunner do anything more and a wayback machine didn't archived it.

Yep, it seems so.
There was some zombies that didn't died after stop and i didn't checked it second time.
I've killed them, ressurected daemon - now it's working as it should
Thank you Roy!

Check otrs and apache logs. Maybe you'll find clue there.

Hello and welcome to the community :) Ad.1. To be honest i don't know if there's any solution to importing old issues to otrs. If i had to do this I would use otrs api to create it. But mostly - old issues should be archived so otrs instance can be clean. There are other paid services but you would ...

Hi everyone Not long ago i've updated my production from znuny 6.0.x, first to znuny 6.1.2, then to znuny 6.2.2. It was different than update on my test server (on my test i've updated znuny as fast as packages where published). When update was completed i've upgraded itsm packages to latest version...

Why you didn't resize customer table and integration with ldap?
You could add for example: user_dept, then add it to mapping field from ldap - last add it to screens.

I'm sorry for the lack of response. Too much work. I think you'd added not your dynamic field. For example - if your dynamic filed name is: MyTestField, then in Dashboard configuration you should add line like: DynamicField_MyTestField. If you added MyTestField - then it's not existing in the ticket...

Thanks Roy. Now it's ok.
So the proper way (before update of MasterSlave) would be to disable Dynamic Field before updating to 6.2.1

Hi After updating Znuny to latest version, i've to uinstall MasterSlave Package, as it wasn't in proper version (and there's no new version of it). Right now i'm getting an errors: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Backend MasterSlave is invalid! OTRS-CGI-10 Backend MasterS...

There was similiar problem
viewtopic.php?t=38531

Maybe try stop Cron and Deamon, and run just Cron.

Just use
./bin/otrs.Console.pl Admin::Package::Uninstall
from otrs user.

If anyone was interested about Time Accounting i've asked Znuny, as Roy hinted, and here is an answer: "..we don't plan to update the TimeAccounting package to 6.1 any time soon. The module is in deep need for a rewrite and due to the lack of active users for this module we dont have it on the ...

I'd check developer console in browser for any error.
Then checked if post is sending after configured time for user.

Isn't used only to flag it?

Look at
and it's parameters.

Another solution could be moving from FS to DB.
Ticket::Article::Backend::MIMEBase::ArticleStorage

When updating from 5 to 6 did you restore Kernel/Config/Files/ZZZAuto.pm ?

I've tried this before and it also didn't worked - without additional conditions. In my understanding, every event configured in invoker should call it. So i see that invoker is called but that's all - message isn't posted. --------------- The real problem was here: Undefined subroutine &Kernel:...

I've set MinimumLogLevel and still no luck with articles. Adding new internal note do nothing. [Fri Oct 8 14:27:54 2021][Debug][Kernel::System::Web::InterfaceAgent::Run][1161] Response::Agent: 0s taken (URL:Action=AgentTicketNote;TicketID=181097:akrol) [Fri Oct 8 14:27:59 2021][Debug][Kernel::System...

If you mean system log in administration module - yes. There's nothing. It looks like invoker is dying or stopping... i'll try to run tcpdump to catch all packets. It's my test system so i can do almost anything. If it won't show me anything i'll try to edit Kernel/GenericInterface/Invoker/Ticket/Ge...

Look in System Configuration at those two:

Ticket::Frontend::AgentTicketCompose
Ticket::Frontend::AgentTicketClose

Hi I'm trying to make simple integration with slack. Nothing too fancy - just notifing about new tickets and new articles. So i've made an WS with two Ticket:Generic Invokers (similar to example on blog.otrs.com) First one for xlst with information about created ticket - running on event TicketCreat...

Thank you!

I didn't know that there were packages with itsm.
If anybody is looking for it, it's on:
https://download.znuny.org/releases/itsm/latest/

Second question - TimeAccounting module.
Do you plan to support it as well?

Anyone knows what happened with addons from Znuny ?
I mean that i don't see (for example)
- Znuny4OTRS-EscalationSuspend
- Znuny4OTRS-CTI
in PacketManager.

Next question is what will happend with ITSM bundle. I thought it should be bundled with 6.1.2 but there's nothing.

In AgentCustomerInformationCenter we can see on the right side tickets grouped in different states: closed/open/escaleted so on. It's counted with CustomerID set as CustomerIDRaw. https://OTRSHOST/index.pl?Action=AgentTicketSearch;Subaction=Search;CustomerIDRaw=CUSTOMERID For example it could show 5...

Hello Laurens Have you found any solution? We've got similiar problem. I've already rebuild indexes (Escalation, Queue, Tickets), deleted cache, rebuild config on our test machine. It's strange, but we've got some queues where AgentTicketQueue is showing from 100 to 200 open ticket without any probl...

Great but it's not what i'm asking for. I've activated Ticket::Responsible, change sending notification to TicketResponsibleUpdate but it's not working as I thought it should. Sys_conf: Ticket::Responsible -> Yes Ticket::ResponsibleAutoSet -> Yes Ticket::EventModulePost###120-ForceOwnerResetOnMove -...

I have the same problem as lordgamez http://forums.otterhub.org/viewtopic.php?f=64&t=11797&p=46239&hilit=ticketlockupdate#p46239 In our company we're using notification to send emails to customers about who's actually working on their request. We've done it on ticketlockupdate event fire...

After update OTRS from 3.1. to 3.2.2 we've faced with a problem that OTRS were not sending any notification to Nagios/ICINGA after the ticked was locked. We've update NagiosAcknowledge.pm from 1.12 to 1.13 ( http://source.otrs.org/viewvc.cgi/SystemMonitoring/Kernel/System/Ticket/Event/ ), then we ha...