Znuny Open Source Ticketsystem

Hi,


I would like to get a report about each agent about how many tickets they closed in the last month and give them a bonus as a result. I tried to look at statistics to create a new report but seems like it doesnt generate based on each agent or I dont know how to do it.


I Appreciate if you ...

Yes, Thanks you are right!

Fixed

http://wiki.otterhub.org/index.php?titl ... oing_email

Could that have something to do with Framework -> Core::Sendmail configuration as the email address we set there is the one that always sends the emails ( wrong one in some queues ). Thanks

And alo it is in the sys log

Sent email to 'customer@domain.com' from 'right name <right_email_add@domain.com>'. HistoryType => SendAnswer, Subject => Re: [Ticket#2013032810000248] partner; but when I recieve the email the sender is wrong!!

I did, it is the right one

Also the funny thing is that the Sender Name is the right name but the actual email address is wrong!

Hi,


We have different queues in our system and different sender email addresses.

When we recieve a ticket and want to reply to it, in the from field it shows the right email address but when the customer recieves it, it is from the default sender email address of the system.

Obviously the email ...

Hello,


We just installed OTRS using this configuration

Nginx and FCGIWrap on Ubuntu.

The modules needed for perl are also all installed.

Now everything works fine except the Customer Information Tab which comes up with this error and a loading box: Error during AJAX communication. Status: error ...