Hi,
We are during a conception phase for OTRS. Is there a way to limit a visibility of certain tickets based on their 'service' (or any other property) to a certain group of agents?
Best Regards,
Mateusz
Search found 1 match
- 12 Apr 2013, 17:05
- Forum: Help
- Topic: Rights based on services not queues
- Replies: 1
- Views: 452