Znuny Open Source Ticketsystem

time settings of the system and the database Thanks for your answer but i've already check the time and all is fine and syncronized. There's a different time for the mysqldb? Where can i found it? Thanks. Stefano. OK, from the mysql i've done the SELECT CURTIME(); and SELECT CURDATE(); all is corre...

jojo wrote:time settings of the system and the database

Thanks for your answer but i've already check the time and all is fine and syncronized.
There's a different time for the mysqldb? Where can i found it?
Thanks.
Stefano.

Hello, can someone help me? In any ticket when i open the history the date and time are completely wrong. What can i check?
Thanks.

I've tried, but there's no an available option.

You mean for the user option? Tried without solve.

Bad news, there's something that i can do directly on the database?

Hello, when i open the history of a ticket i see the date completely wrong, month, day and year. This happen only in the history and also for all the new ticket just opened.
Where can i check? Thanks.
S

The version of OTRS is 3.2.5. When i choose the "TicketFreeTime1" in Ticket::Frontend::AgentTicketQueue###SortBy::Default and return on the queue view the queue is empty

Can someone help me? Thanks.

You're right!! As usual
I've set the "-" as a value of the Deault key and has worked.
Really appreciated.
Thanks.

But the key cannot be empty, if you mean this.

Can someone help me about my lat post?
Thanks.

Hello, i need to sort the ticket by FreeTime1 but when i put this value (default) i see only blank page and in the system log i've many error like this: "error OTRS-CGI-10 Need valid SortBy TicketFreeTime1)!"
What i can check? Thanks.

Great! I've found the way, i've upgrade to 3.2.5 and now all is more much simple with the Dynamic Fields, thanks for your help!! I've another question, i've set this new Dynamic Fields with a dropdown form and many values with a default that i need to set as invalid value, it could be possible to ta...

Fileds that i can simply add in a reply? where? Thanks.

The type is used for additional information of a ticket and in details when i need to use a report i know how many ticket are generated with a specified type.
Hope this help.
Thanks.

Yes you're right it's a value that don't need to be change, but when a user create a ticket by email the ticket have default type not defined and the help desk user need to be change not only when close, but if he reply to tocket and close at the same time, he need to set also the type, don't you th...

Hello, how can i add the type form to assign a definied ticket type when i reply to a ticket? I've this settings on the older version but not now.
At the moment the only way to assign a type to a ticket is do first from free fields menu and then go to the reply.
Thanks for your help.