Znuny Open Source Ticketsystem

Just tell me please, can i make OTRS automatically set dynamic field to "check" when agent move tickert?

What is the end result that you want to happen within Generic Agent and why do you want Generic Agent to handle this when it's more likely to be an event to trap? Quee "Managers" recieved a ticket. They decieded to move it to quee "IT", cuz they dont know what to do with the pro...

I know, but i want Generic Agent to work with tickets with flag cheked. It can`t watch the history.

I don`t need to change state. Only dynamic field value.
The task is to do something like - Quee_1 recieved a ticket and wants to move it to another Quee_2, but set a flag, signals that Quee_1 move this ticket to Quee_2. Quee_2 need to know, that Quee_1 gave them this ticket. How can i do this?

Please help me to solve a little problem. I want to select value "checked" in checkbox of dynamic field in ticket when agent move it to another quee. For example - i have ticket with dynamic field "Solved". When i move it to the quee "Solved tickets" "Solve" s...