Znuny and ((OTRS)) Community Edition

I can hide the elements successfully by using the follow javascript lines document.getElementById('DynamicField_Description').style.display = 'none'; document.getElementById('LabelDynamicField_Description').style.display = 'none'; I just need to know how to conditionally hide them depending on what ...

Would it be possible to use something like this on the agent notes screen? I would like to hide dynamic fields on the notes screen depending on the queue. I have had a go at adding some of the examples above in the AgentTicketActionCommon.dtl file but it doesn't seem to work correctly? var queue = $...

Thanks JoJo.

I am looking for some information on how you would use ACLs to hide certain dynamic fields based upon the queue that the ticket is in. I have managed to hide certain things using the ACL examples here: http://doc.otrs.org/3.1/en/html/ch18s03.html but I cannot seem to work out how to hide dynamic fie...

crythias wrote:

louis wrote:It was mainly to remove some fields deemed unnecessary for our particular requirement

Like Queue, I'm assuming.

Queue has not been deleted, but... we only have one queue and I would like to know how to remove the dropdown and have it always set?

I have just done a few tests - it seems this message appears when a ticket is deleted and you try and access it. Along with Message: No such TicketID (514)!

Therefore it appears to be unrelated.

Hello, Thanks for the reply. I am running OTRS 3.2.5 on a Centos box with Apache and a MySQL db. I have had a look at installing the perl modules and they seem to have not made a difference. I just wanted to share some errors that I am receiving in my error_log. ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: l...

Randomly when using OTRS one of our users who is still on IE8 is receiving the follow error messages. error1.jpg followed by error2.jpg This does not seem to happen using IE9 IE10 and Firefox (at least I cannot make it happen). Can anyone let me know where to start looking to resolve the issue? Clie...