Znuny and ((OTRS)) Community Edition

OK, thank you.

Bonjour,

OK merci.
je suis quand même plus à l'aise en Francais mais tant pis.

Cette demande est donc close.
Merci à l'intervenant.

so, a customer user is a single person
and a customer is a group of persons from the same company.

is 't correct ?
is 't possible to replace "customer user" by "Client" and "customer" by "Entreprise" in the fr.pm ?

Thank you a lot.

Bonjour à tous, Je fais appel à vos lumières. Voici notre pb : Nous utilisons la version 3.2.9 et pour un nouveau besoin nous testons la version 5.02 d'OTRS. Dans l'onglet d'administration de la 3.2.9 nous avions pour gérer les clients les notions de Client et d'Entreprise. Dans l'onglet d'administr...

hello, in otrs 3.2 we had customers and company. In otrs 5.02 we have customer and customer user. we don't understand the différence between customer and customer user. we don't find information about this in the manuals and with google. I hope somebody could explain us what is the différence betwee...

a idea ??

Thank you

Hi,

I am now using the 3.2.11 version and it is the same problem !!!!

Attachment of jpg does'nt work,
except if i use a text editor and delete the content-id line in the source of the message before using otrs.

Is it possible to do something (cleaner) !

Thank you

MD

hi, I need in ViewZoom a html link like that : <a href="http://xxx-xxx.xxxx.xx/yyy/Controleur?action=afficherDossierWincom&currentPage=jsp/geide.jsp&controle=geide.appl.pension.GestionPensionnes&insee=national_num_in_15_char">Accès à toto</a> A large part of this chain is fix. ...

Thank you for this solution
it works also with otrs 3.2.9

is it normal to correct the code ?
what about the 3.3 version ?

thank you

Hi,

is-it possible to remove "statistiques" tab for all agents ( we will use jasperreport instead) ?

thanks