Znuny and ((OTRS)) Community Edition

Hello!
We use OTRS 3.2.8. with Windows Server 2008 R2 + IIS + MS SQL.

How can we upgrade to current version OTRS 3.3.9 in a best way ?

Sorry but I found Linux instructions only.

Good Day! We use S/MIME in OTRS and have a with it When we receive signed e-mail - we can read it in OTRS normally. But when we receive signed and crypted e-mail - we cannot read it - in OTRS interface we see an error: "Impossible to decrypt: private key for email was not found!" Can you h...

Good Day! Crythias, thank you a lot - a great work. I commented these lines in SMIME.pm and "wooow!" I successfully imported open certificate for my helpdesk e-mail and for CA. After this I successfully imported secret key for helpdesk e-mail. And now when I receive signed e-mail - I can r...

I'd like to add - I have a file otrs.log.error - it is full of records:

"HOME" is not recognized as an internal or external command, operable program or batch file.

And every time I try to add certificate one record adds.

Good Day! Crythias, I added extra logging in PM file, now I see in log: [Mon Dec 9 15:53:52 2013][Error][Kernel::System::Crypt::SMIME::_FetchAttributesFromCert][1686] Result of $Output "HOME" is not recognized as an internal or external command, operable program or batch file. Where should...

Hello! I'm sorry but it doesn't' work. I run this command openssl x509 -in YOURFILENAME.CRT -noout -subject_hash -issuer -fingerprint -sha1 -serial -subject -startdate -enddate -email -modulus (only in my case it was YOURFILENAME.CER, not CRT. And I see in file really smth like this 4c83e869 issuer=...

"In theory, you *can* place the files in place manually." - It doesn't works. They are already there from the beginning. I see in Perl log this when I try to import it in OTRS: *** 'C:\Program Files (x86)\OTRS\OTRS\bin\cgi-bin\index.pl' log message at: 2013/12/04 11:27:45 ERROR: OTRS-CGI-1...

I googled very same problem here http://lists.otrs.org/pipermail/otrs-de ... 14608.html

But no decision .

Good Day! Crythias, thanks' for reply. OS Windows Server 2008 R2. I checked my Crypt::SMIME settings, here they are: Enables S/MIME support. : Yes SMIME::Bin : C:/PROGRA~2/GnuWin32/bin/openssl.exe SMIME::CertPath : C:/PROGRA~2/OTRS/OTRS/ssl/certs SMIME::PrivatePath :C:/PROGRA~2/OTRS/OTRS/ssl/private...

Good Day! We use otrs 3.2.8. + MS SQL + IIS + customer AD Integration + Windows AD CA. We need s/mime support to read crypted incoming mail. We installed open ssl for windows in standart windows folder "C:\Program Files". We pointed settings in config section to the openssl-folder here &qu...

Good Day. Yes, I can share. I succeeded with install to IIS and MS SQL software. I used this doc for this - http://wiki.otterhub.org/index.php?title=Installation_on_Win2008_with_Microsoft_SQL_Server_and_IIS_7 - it works but not exactly. For success you should give write access for some Accounts: IUS...

Up!

Up!

Добрый день. Хотим протестировать OTRS в нашей компании. Подскажите, где можно взять инсталлер с возможносью выбора IIS и MS SQL при установке ? (используем сервер 2008 R2 и MS SQL 2008R2 SP2CU4). Здесь http://www.otrs.com/ru/programmnoe-obespechenie/otrs-help-desk/vozmozhnosti/otrs-windows-installe...

Hello. We want to test OTRS for our organization. Can you help me - where can I find otrs installer with IIS and MS SQL with possibility of choosen IIS as a web server and MSSQL as a DB server ? (IIS 7.5 on Windows Server 2008 R2 and MS SQL 2008 R2 SP2CU4 on another Windows Server 2008R2) Here http:...