Znuny and ((OTRS)) Community Edition

You can check the sender email in Admin > SysConfig > Framework > Core , with field NotificationSenderEmail:

This field depict the sender address for Auto Notification email. Checking whether it's same with your Core::sendmail

Regards,
Liwh

Hi numerouno, Yes, you can disable article creation for a lot of action in OTRS4. In order to disable any article creation (for what action), just go into Ticket -> Frontend::Agent::View... with ... is replaced by the action you want. Then look for the ###Note value and set to No. For your request, ...

Dear all, I'm using OTRS 4.0.1 on Centos6 and FAQ module 4.0.1. I had setup the FAQ and can create a new article on it already. But when I'm trying to change the internal/external/public name (shown on agent/customer view), I cannot make a change to them. What I want is changing from internal (agent...

In order for a link to appear on the Navigation Bar, I just put the <li> within the existed <!-- dtl:block:xxx>. Not put in a new one as my code. It works for me as below: <ul class="Individual"> <!-- dtl:block:Preferences --> <li class="$QData{"Class"}"><a href="$...

Dear team, I have search around and find this thread http://forums.otterhub.org/viewtopic.php?f=62&t=16168&p=62345&hilit=add+more+button+navigation#p62345 . But as same as knmatch, I cannot show the link I want on Customer Navigation Link. 1. I tried to delete CustomerNavigationBar.dtl, ...

Tested. It does not work for neither "CustomerA || CustomerB" nor "CustomerA||CustomerB".

Thanks Yuri,
I apply the Option B - as the SLA defines on Business service & customer only. Then using the Dropdown DynamicField to store Technical service.
Rgds,
Liwh

Dear all, In my company, we provide 3 business services to customers (Contact Center, IP Telephony & Maintenance). Those 3 services are created in the Services area already. But from technical perspective, we have to define the problem (ticket) related to what technical area such as Deskphone, A...

Dear all, My company has several Business AM (Account Manager) who sales to many customers. Ex: AM X sales to company X1, X2.. - AM Y sales to company Y1, Y2. Now what they want is notify (via email) to relevant AM, if there is an update (create or close ticket) for that AM's company ticket . Ex: Co...