Znuny Open Source Ticketsystem

Sir jojo,

I have posted this on the CentOS forums page.

I'm sorry for having this posted here.

Thanks.

Sir's crythias, jojo and RStraub,

We have resolved the issue by re-installing the whole OTRS system.

We tried upgrading to 3.3.1, 3.3.2, and 3.2.1. But upgrading to 3.1.2 from 3.1.12 did the trick.

Thanks for the great help. Probably next time we would get the hang of resolving this issue ...

I'm sorry about opening this thread.

I am still getting the hang of posting on User Forums such as this community.

Thank you.

Sir Jojo,

I am still at the process of getting the necessary space back from mysql and httpd.

http://s26.postimg.org/hkqzralzp/otrs_error_5.jpg

Just recently I have just removed non-moving old log files from /var/log/httpd and /var/log. which may have caused this. though i am not sure. since ...

Hi!

I have been looking into the internet for about 2 days already. I seem to have been snagged by multiple issues on my OTRS installation which is running under CentOS 6.4.

I have this problem:

I was advised by one the seasoned members here at OtterHub to increase my disk space as it was being ...

I seem to have lost my password for the "otrs" user.

would it be okay to have it changed? will i have problems with mysql?

Hi jojo.

did you:

- check disk space? yes

http://s26.postimg.org/uz42nbsnp/otrs_error_3.jpg

Would you have any recommended fix for this?

- rebuild all caches?

http://s26.postimg.org/fro32z0t1/otrs_error_4.jpg

- rebuld config (as OTRS user)? How do you do this (I am still an OTRS newbie ...

If it may help

I have run majority of the fixes described on this post from otterhub.

viewtopic.php?f=62&t=7809&p=105105#p105105

I am not sure since the last was from way back last year.

Has anyone successfully fixed their OTRS installation using the steps above?

Kindly inform me as I am already in a bind with my OTRS installation, which has been down from yesterday.

Thanks.

Hi Florian (?)

Thanks for the reply.

Here's the necessary details you have asked.

version? 3.1.12
new install? Nope
upgrade? Yes, from version 2.x
own skin? Nope
own theme? Nope
code changes? No code changes from the front end, I think we have updated Ticket.pm a year ago.

/var/log ...

Hi!

This is my first time posting here.

I seem to have the same problem as with the guys from the email thread.

I have tried all directions from the previous posts but it seems that its not helping me resolve the issue at hand.

under /var/log/httpd/access_log and error_log there are no ...

Hi!

Thanks for the quick reply.

How do you go about solving the issue at hand?

I am not sure where to start.

TIA.

- Furthermore this error message came up when I ran the fetchmail.sh again.

ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.10.1 OS: linux Time: Mon Jul 8 09:48:07 2013

Message: No Priority for 3 normal found!

Traceback (1817):
Module: Kernel::System::Priority::PriorityLookup (v1.36) Line ...

Hi!

- We are experiencing problems in fetching emails from gmail.

- Early this morning I received an error from otrs:

Date: Mon, 8 Jul 2013 09:00:02 +0800 (PHT)

DBD::mysql::db do failed: Table './otrs/process_id' is marked as crashed and should be repaired at /opt/otrs/Kernel/System/DB.pm line ...