Search found 13 matches
- 16 Nov 2013, 22:43
- Forum: Help
- Topic: problem to receive email clients ldap
- Replies: 0
- Views: 486
problem to receive email clients ldap
gentlemen, I'm going through the following problem: All my clients OTRS use AD as authentication backend. Onscreen client management I can see all my AD users registered in OTRS, fields login, name, email Id and client are filled in correctly. If the call is opened by the client on the page customer...
- 16 Nov 2013, 22:42
- Forum: General
- Topic: Process Scheduler
- Replies: 5
- Views: 2384
Re: Process Scheduler
I tried to run the procedure the site but I received the following error that I'm not allowed, I'm new in linux would like more help. Thank you. Translated by Google Translator! $ pwd /opt/otrs/bin $ Cron.sh start sh: 7: Cron.sh: not found $ ./Cron.sh start /opt/otrs/bin Cron.sh - start/stop OTRS cr...
- 13 Nov 2013, 20:11
- Forum: General
- Topic: Process Scheduler
- Replies: 5
- Views: 2384
Re: Process Scheduler
Tentei executar o procedimento do site mas recebi o seguinte erro informando que não tenho permissão, sou novo em linux gostaria de mais ajuda. Obrigado. Traduzido pelo Google Tradutor! $ pwd /opt/otrs/bin $ Cron.sh start sh: 7: Cron.sh: not found $ ./Cron.sh start /opt/otrs/bin Cron.sh - start/stop...
- 01 Nov 2013, 15:41
- Forum: General
- Topic: Process Scheduler
- Replies: 5
- Views: 2384
Process Scheduler
gentlemen, I'm starting now with OTRS. Did the installation manual based on official site. I'm currently using version 3.3.0.beta5 with ubuntu 12:04 and mysql. I realized that OTRS is not seeking the e-mail automatically. Whenever we need to go to account management and click to get email. It has a ...
- 14 Aug 2013, 03:47
- Forum: Ajuda
- Topic: Banco de Dados Externo
- Replies: 0
- Views: 1795
Banco de Dados Externo
Senhores, estou tentando instalar o OTRS 3.2.9 utilizando banco de dados externo pois utilizo servidores de banco de dados dedicado. contudo no momento da instalação do OTRS, após realizar a conexão com o banco de dados recebo a seguinte mensagem: Creating database 'otrs': Feito. Creating tables 'ot...
- 31 Jul 2013, 05:08
- Forum: Ajuda
- Topic: Chamados por email de clientes via LDAP
- Replies: 0
- Views: 1508
Chamados por email de clientes via LDAP
Senhores, Estou passando pelo seguinte problema: Todos os meus clientes do OTRS usam o AD como backend de autenticação. Na tela de gerenciamento de cliente eu consigo visualizar todos os meus usuários do AD cadastrados no OTRS, os campos login, nome, e-mail e Id de cliente estão preenchidos corretam...
- 25 Jul 2013, 05:27
- Forum: Help
- Topic: Not supported for this module when adding clients on fronten
- Replies: 3
- Views: 1398
Re: Not supported for this module when adding clients on fro
Can you direct me to the location of the manual that has this setting not found in what I did read.
- 23 Jul 2013, 16:21
- Forum: Help
- Topic: Not supported for this module when adding clients on fronten
- Replies: 3
- Views: 1398
Not supported for this module when adding clients on fronten
gentlemen, After configuring LDAP authentication for clients can not add customers to the system via the frontend. You can configure OTRS to use two authentication methods? I wish my internal users were logged from LDAP and my external customers were added via the frontend DB procedure. is it possib...
- 23 Jul 2013, 00:33
- Forum: Geral
- Topic: Buscar outro CustomerID do LDAP
- Replies: 3
- Views: 8668
Re: Buscar outro CustomerID do LDAP
Obrigado Thiago,
fiz a configuração do config.pm como voce informou e funcionou tranquilo.
fiz a configuração do config.pm como voce informou e funcionou tranquilo.
- 21 Jul 2013, 21:52
- Forum: Help
- Topic: can't add Agent with OTRS authenticating via LDAP
- Replies: 7
- Views: 5689
Re: can't add Agent with OTRS authenticating via LDAP
We can use two authentication methods simultaneously? LDAP and internal DB?
- 21 Jul 2013, 21:49
- Forum: Ajuda
- Topic: Autenticar Customer com LDAP e DB interno.
- Replies: 0
- Views: 1540
Autenticar Customer com LDAP e DB interno.
Senhores, Após configurar autenticação via LDAP para os clientes não consigo adicionar clientes no sistema via frontend. É possível configurar o OTRS para utilizar dois metódos de autenticação? Gostaria que meus usuários internos fossem logados a partir do LDAP e os meus clientes externos fossem adi...
- 21 Jul 2013, 19:34
- Forum: Help
- Topic: changing customer id ldap
- Replies: 1
- Views: 3439
changing customer id ldap
Gentlemen, I have a question regarding the CustomerID field via LDAP. By default configuration feeds the CustomerID field with the attribute 'mail' LDAP. I would like this field was fed with the attribute 'Company' LDAP. Just in time to send relarórios I do filtering by Customer ID. I changed the fi...
- 19 Jul 2013, 20:50
- Forum: Geral
- Topic: Buscar outro CustomerID do LDAP
- Replies: 3
- Views: 8668
Buscar outro CustomerID do LDAP
Pessoal, boa tarde. Estou começando a utilizar o OTRS agora e já tenhoo muitas duvidas. Primeiro gostaria de parabenizar a todos pelo forum, muito ativo e útil, já me ajudou. Estou com uma dúvida agora quanto ao CustomerID. O meu OTRS busca os clientes no AD do Windows Server 2008 R2. Fiz a configur...