Znuny Open Source Ticketsystem

Based on the information that crythias provided (THANK YOU!!) I have been able to solve most of the problems that I was having, but it requires WAY more finagling than it should in my opinion. - 1st I needed to install a third party plugin in order to get the customer login to filter properly on a g...

Okay, that link was helpful. Below is the change that I made to the Customer section of the config.pm file (I bolded the significant line). The change causes it to only show customers who are directly members of the group "OTRSCustomers". The problem is that the group "OTRSCustomers&q...

Thank You! Is there somewhere that I can get information on how to configure the "Always filter"?

I'm brand new to OTRS so please forgive my ignorance. I have been trying to setup a proof of concept OTRS implementation so that we can evaluate OTRS as a replacement for our current helpdesk system. This system will be used as an internal Helpdesk environment, so both the agents and customers are w...