Znuny and ((OTRS)) Community Edition

Hi zzz, Thanks for the answer. As a migration to Linux is required, it won't be so easy... I have a first question, about the OTRSCloneDB : is it possible to clone the DB from the Windows server to itself ? And then copy the export (wich files is it ?) ? As the future Linux server will be hosted som...

Hello, I have an OTRS server version Windows 3.3.3. We need to reinstall a new (Windows) server. Questions: 1) Is it possible to install an empty 5.0.19 version, then import the current DB (MySQL) of the version 3.3.3 ? 2) Will all configurations be imported with the DB export, or do we need to tran...

Bonjour, J'ai un serveur OTRS en version Windows 3.3.3. Nous devons le réinstaller sur un nouveau serveur Windows. Questions: 1) Est-il possible d'installer une version 5.0.19 vide, puis d'importer la DB (MySQL) actuelle (version 3.3.3) ? 2) Est-ce que toutes les configurations seront importées avec...

Hello, I'm trying to generate a list of statistics (OTRS 3.3.3), with sum for each service and sub-service. However, I only obtain something looking like this : Service............Critical service..........Basic service Service 1.......... 0 .......................... 0 Service 1.1........ 0 ..........

I found the table associating the groups to the valid_id.
After an direct update in MySQL, the admin area is back !

However, it was not immediately available, even after a restart of MySQL and IIS.
Is there any cache effect in the access rights ?

I received a clue from an admin user.
Yesterday, he did a cleanup of the existing groups.
And... he invalidated the "admin" group.

How is it possible to undo this invalidation ?

Hello, I use OTRS 3.3.3 running on a W2K8 server, using MySQL and IIS. Everything was working fine till yesterday. No account (even root@localhost) can see the ADMIN area. When trying to access it via a direct link (http://myurl.com/index.pl?Action=Admin;OTRSAgentInterface=xxxxxxxxxxxxxxxxxxx), I re...

Good answer, thanks a lot !!!

Hello, We are configurating the OTRS interface, and we just defined some ticket types. However, when creating a new ticket by phone, this field (ticket type) does not appear... How can we add it ? We run OTRS 3.3.3 on a Windows server, using IIS and MySQL. Thanks in advance for your help. Kind regar...

Yes, I know that.
The remote SMTP server deny to relay the mail send from OTRS, becauses that mail does not content the sender reference "FROM" field.

Therefore, my question is : how can I configure OTRS to include this FROM field in the mails he send automaticaly (auto notifications) ?

Hello, I have configured OTRS with the following environment : - Windows 2008 R2 - MySQL 5.6 - IIS Everything is working fine, except the automatic answers. I can received mails (automatic creation of tickets), and I can manualy send mails during ticket processing. I also configured some automatic a...

Hello, I'm installing OTRS on a Windows 2008 R2 server, using IIS and MySQL. The default installation happens without problem, but I have 2 questions. 1) The OTRS site is installed under "Default Web Site" in IIS. How can I install it under a site named "OTRS" in the IIS Manager ...

OK, merci pour ces réponses claires. Et au niveau matériel, que faut-il prévoir exactement ? Nous envisageons de déployer ce package pour 5 comptes utilisateur, et environ 50-100 tickets par jour. Le guide d'installation précise simplement ceci : "You can also run it on Microsoft Windows. OTRS ...

Hello, We plan to deploy the Windows package for 5 user accounts, registering 50-100 tickets/day. The installation guide mention the following HW requirements : "You can also run it on Microsoft Windows. OTRS does not have excessive hardware requirements. We recommend using a machine with at le...

Hi crytias,

Thanks a lot for your answers.

Just an additional question about IIS : if I use the complete package (including Apache), is IIS still required or not ?

Bonjour, Je prévois d'installer OTRS Helpdesk 3.2 (le pack complet, avec MySQL et Apache) sur un serveur Windows. Avant de débuter l'installation (et la commande de l'hébergement), j'ai quelques questions. 1) Est-ce qu'il existe un guide des "Best Practices" pour l'installation sous Window...

Hello, I plan to install OTRS Helpdesk 3.2 (full package, with MySQL and Apache) on a Windows Server. Before starting the installation (and ordering of the server hosting), I have some questions. 1) Is there a Best Practices guide of installation on a Windows Server ? 2) What is the best (and most c...