Search found 3 matches
- 02 Dec 2013, 09:33
- Forum: Help
- Topic: new ticket submit page takes so long to close
- Replies: 1
- Views: 405
new ticket submit page takes so long to close
Hi, OTRS version 3.3.1, ITSM 3.3.1, Vmware Virtual System 4GB ram with ubuntu inside. problem with new ticket creation, submit page sometimes takes ~30s or more to close, why, how can i speed it up. If I manually close page just after submitting new ticket, I see everything is working as supposed, n...
- 25 Oct 2013, 07:56
- Forum: Help
- Topic: Otrs notifications in loop
- Replies: 2
- Views: 1578
Re: Otrs notifications in loop
hi,
thx for replaying.
can you tell me how to do this, I see auto responses, but I dont know how to make auto response after closed state, yes I searched google, everyone just telling use notifications.
Ok, adding zabbix@ to ldap as disabled user was right choice to do, everything works right now
thx for replaying.
can you tell me how to do this, I see auto responses, but I dont know how to make auto response after closed state, yes I searched google, everyone just telling use notifications.
Ok, adding zabbix@ to ldap as disabled user was right choice to do, everything works right now
- 24 Oct 2013, 16:09
- Forum: Help
- Topic: Otrs notifications in loop
- Replies: 2
- Views: 1578
Otrs notifications in loop
Hi, Using newest otrs, itsm and system monitoring modules. configured ldap for agents and customers. so, problem: configured to get email's from zabbix system, everything works fine, otrs creating tickets, closing automaticaly and so on, problem comes when otrs closes ticket and sents notification (...