Znuny Open Source Ticketsystem

crythias wrote:Don't ignore it. Send it to its own queue that has an autoresponse that says, "Your ticket has been rejected."

thanks a lot this is a big help

Send bad tickets to a queue with appropriate auto response, followed by generic agent delete tickets in bad ticket queue. im sorry please elaborate. I use this setting in post master filter Postmaster Filter: * Stop after match: No Filter Condition Header 1:Subject Value 1: ^((?!(TSC-CAB\sACTIVITY\...

crythias wrote:You could use a postmaster filter or look at viewtopic.php?f=60&t=6586

i already filter the mails. I just need the notification, I want to notify the sender that his/her request ticket is a valid or invalid.

crythias wrote:+ says one or more of the preceding element
http://regexpal.com

how to use this link? I cant see the error message if I type a wrong data

i want to send a notification to the customers whose
email has an invalid subject format, so ticket cant be created
and for those customers whose their ticket request is invalid, thanks for the help
so much appreciated..

thanks for the reply, its already work,

I used the settings in the below, but still the incorrect subject format creates a ticket. Please help. Postmaster Filter: * Stop after match: No Filter Condition Header 1:Subject Value 1: /^TSC-CAB+[[:space:]]+ACTIVITY+[[:space:]]+REQUEST:+[[:space:]]+[a-zA-Z0-9]/ Set Email Headers Header 1:X-OTRS-...