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- 23 Oct 2013, 00:23
- Forum: Help
- Topic: Customer Reply. To: no customer email address
- Replies: 0
- Views: 390
Customer Reply. To: no customer email address
I am setting up a new system and am new to OTRS. When i try to reply to a customer ticket and select "empty response" the To: field doesn't auto populate. the Ticket::Frontend::ComposeAddCustomerAddress field is set to "Yes and the ticket is of type Customer-email-external. Where shou...