Znuny Open Source Ticketsystem

Hi I would like to add an option to select a service when an agent clicks on Queue action to change a queue of a ticket. ...index.pl?Action=AgentTicketMove... I'm able to add dynamicFields that I have created but I don't know how to add a service. I have tried to add DynamicField "Service"...

Our agents are using IE11 and when they get an email that has an URL to another internal site that site should open a PDF document in a popup window it fails to open. The problem is that if they click on URL in OTRS ticket the window opens blank, and if they copy/paste the URL into the same IE it op...

There is a fix posted on http://bugs.otrs.org/show_bug.cgi?id=11367 it has solved the timezone issue for me!

try putting .+ into search -> this is regular expression that matches at least one character or more (please report back if it is working)

jojo thanks for your reply.
But can I disable this message for all users?

We are on 4.0.6, but I can't find where in the config can I disable this notice?
thanks

I haven't been able to solve this issues ... sorry, but if you come any closer to the solution please post back.

try renaming IfModule mod_perl.c -> IfModule mod_perl.so
in /etc/httpd/conf.d/zzz_otrs.conf

hope it helps

I have created webService in OTRS with OTRS acting as requester. I'm using testSimple example invoker. It has an invoker with event triggers for TicketStateUpdate and for TicketDynamicFieldUpdate_BTKtest. (Later I will add some more) PROBLEM 1 The problem is that OTRS is sending SOAP request to outs...

You shoud install RPM as root Here are my notes for instal: yum upgrade yum -y install net-tools vim wget yum -y install mariadb-server mariadb vim /etc/my.cnf max_allowed_packet=20M query_cache_size=32M #MYSQL service mariadb start /usr/bin/mysql_secure_installation #OTRS wget http://ftp.otrs.org/p...

UFF that was a good one!
The file /opt/otrs/Custom/Kernel/Modules/AgentTicketPrint.pm exists and if I modify it the PDFs are modified.

THANKS

I'm trying to remove grey areas from PDF that agents print. I have modified the /opt/otrs/Kernel/Modules/AgentTicketPrint.pm but when an agent prints a ticket to PDF the PDFs aren't changed at all. If i modify the CustomerTicketPrint.pm the PDFs that customers print are modified OK. Am I missing som...

You actually want to make two tickets? If you want them to make multiple tickets, pop3 multiple boxes. If you want one ticket, alias one box. (At least, this seems to make sense as I write it...) I'm affraid multiple mailboxes won't work. It is true that emails sent to different mailboxes will prod...

Don't use customer based queues, btw. We are using multiple (>20) incoming addresses on one OTRS system and when customers send one mail with two email addresses in to or cc (both one the same OTRS) I plan to catch those emails and put them in special queue where agents can then split them. If anyo...

found the solution ... edit the Kernel/Output/HTML/Standard/AdminPostMasterFilter.dtl


will do the tests tomorrow if it is working and report back

Hi!

I'm trying to implement some complex regular expressions to automatically deliver emails to queues but in the PostMaster Filter Management the Filter condition value is limited to 100 characters.

Can this number be extended and how?
Thanks

Hi, you can change the Queue Move behaviour - Dropdown - Window In the screenshot there is the dropdown. check sysconfig options for this Action. Flo Thanks for all the recomendations ... those are the two options I'm talking about. The problem is that if we use the dropdown there is no tree select...

@Schulmann
Link button? there is a button Queue (it used to be change queue)

When moving tickets to other queue there are two options. 1. to use drop down menue in ticket zoom view 2. to use link in ticket zoom view The thing is that when using the link option ... it is possible to use tree selection. Is it possible to implement this tree selection when using drop down? BR M

Thanks crythias for your reply! I have opened the Ticket -> Frontend::Agent::Ticket::ViewMove and tried: removing the checkmark at Ticket::Frontend::AgentTicketMove###Body and then also tried to put in the variable <OTRS_CUSTOMER_EMAIL[30]> or <OTRS_CUSTOMER_BODY> Unfortunately the emails are then s...

I have changed the Ticket::Frontend::MoveType from Dropdown to New Window in Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMove After this change, when a ticket is moved to other queues ticket, notification emails that agents receive on their mailboxes contain only the move notifica...