Znuny Open Source Ticketsystem

Hello,

Please, anyone knows if is possible enabling "RichText" editor on the text area from CMDB?
I was thinking it's possible to editing AgentITSMConfigItemEdit.dtl, but I hope to find a simple way to do this.

OTRS ITSM 3.3.10
Centos 6.5

Thanks very much.

Best Regards

I'd try starting here .

Thanks Crystias,

I´m still search a better way to do this.
Now I think, I need to filter the ldap parameter sambaAcctFlags on Config.pm.

Something like:

# add a ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=gesperrt ...

Hello all,

I'm need some help for the following workarroud:

Background: We use OTRS in version 3.3.7. We use openLDAP to maintain our database of customers. We did not use the customer area of the system (customer.pl). In our database of customers, we make no deleting a user account when the ...