Znuny Open Source Ticketsystem

Dear all,
following a crash of the server hosting the virtual machine on which our OTRS is installed, we cannot restart it. (Please dont ask why we do not want to recover from a bakcup ...)

After cleaning all the caches, restarting apache and otrs, we always get the "too old browser error", and ...

crythias wrote:either you will need to add it via my HowTo (version < 3.3) or (hidden) gear (version >= 3.3)

Could you point me to a link to the howto ?

Thx !
C.H.

crythias wrote:either you will need to add it via my HowTo (version < 3.3) or (hidden) gear (version >= 3.3)

Version 3.2.11 ... so it will be via the howto...

Dear all,

in Ticket Overview I would add the information about ticket responsible.
I want it in the same way as there is the ticket owner listed

I found how to add a free field that I had defined previously, but I cannot add an other field

thanks for any help

C. Hebert

Hi,

what about Menu Item 'FreeFields'?

Add additional Items should be Coding (create own .pm and .dtl files) I think. But I am not sure.

Florian

Thanks for the suggestion. I was not so sure it would be a good idea to mess up with predefined functions, but finally, I renamed free fields and ...

Edit Config Settings in Ticket -> Core::Ticket
System::Permission

You mean I have to go to the menu Admin, then SysConfig and then type Core::Ticket in the search field ?

When I do this I get:

Result
No data found

Found it (by chance) in :

http://my.otrs.server/otrs/index.pl?Action ...

Dear all

In ticket view, there is a menu list with actions, by default:
Back
Lock
History
Print ...
...etc.

I want to have a new menu point that would behave similar to "note" but where I could add very specific custom dynamic fields.

Is there a way to do this ?

Thanks
C. Hébert

Dear all,

I am trying to set up a default queue for new phone tickets. Is there a possibility to do so ?
I could not figure out where in the sysconfig this could be...

Thank you
C. Hebert

crythias wrote:Edit Config Settings in Ticket -> Core::Ticket
System::Permission

You mean I have to go to the menu Admin, then SysConfig and then type Core::Ticket in the search field ?

When I do this I get:

Result
No data found

Maybe Agent1 doesn't have the queue highlighted in "My Queues"

Not only that, Agent1 had no queues to highlight.

I changed the permission to RO + Queue + note instead of just queue + note in the role1 to which Agent 1 belongs.

Now Agent 1 can highlight queues, and did it.

Still that doesnt ...

Some precision:

everything works as described here:
http://doc.otrs.org/3.0/en/html/monitoring-tickets.html

*except* that the agent I have in mind for attributing responsibility does not show in the dropdown list while the same agent will show up if I try to give him ownership of the ticket

Cécile

Did you enable Responsible in SysConfig?

Please describe what "I can't" means as it relates to your experience.

Yes, responsible is enabled, and the menu item appears in ticket view

I can clik on that menu item called "Responsibile", it opens a popup window with a dropdown list called ...

Hello!

I am setting up OTRS for the use in our core facility. I need to use the responsibility, Now I have the following:

Queu1
group 1
role1 (note & owner)

agent1 in group1

in addition:
role 1 (owner & note) in group1

Now if I have a ticket in Queue1 I can attribute the *ticket owner* to ...