Znuny Open Source Ticketsystem

Hi again, i have some trouble to unterstand the developer documentation. http://doc.otrs.org/developer/3.2/en/html/get-started.html As soon as the linking is completed, the Sysconfig must be run to register the module in OTRS And how to run the Sysconfig? What does that mean? And how i can create th...

Hallo! Wir haben oft den Fall, dass eine dritte Firma Probleme für andere Firmen meldet. Oftmals gerne auch ein Problem von drei Firmen gleichzeitig. Jetzt wäre es natürlich toll eine Ticketmaske zu haben, in denen man beliebig viele Firmen einträgt worauf im Anschluss dann für jede eingetragene Fir...

Hi,

is it possible to create a dynamic field as a second (or third, ...) customer field?

How would you fill the dynamic field with customer entrys?

Any ideas?

Thanks!

Defining services as default services and blacklist them with the possiblenot entry in the acl definition (like in this topic) works now!

Solved!

Does "CustomerA" means the name of the customer? Or the Identifier of the customer? Or did you mean the company instead? Do i have to assign any customer (i.e. CustomerA::toilet, CustomerB::toilet, CustomerC::toilet) of a company? $Self->{TicketAcl}->{'CompanyAServices'} = Possible => { Ti...

But we have over 1000 customers and i do not want to assign them all to the services.

You say that i can have 'default' services. I can't find any hint do set up the default services. Can you help me?

Thanks!

1) I will try it ...

2) No customer is linked to any SLA/Service. I want to link all SLA/Services with ACL only. I this the problem?

Hi again, i am not root@localhost, i am logged in as a created agent! And ... { Properties => { Ticket => { Queue => ['Helpdesk'], }, }, .. results in: [Wed Nov 20 16:32:34 2013] [error] Not an ARRAY reference at /opt/otrs//Kernel/System/Ticket.pm line 7078.\n :(

Hi, i added the following acl to my kernel/config.pm in the otrs folder: $Self->{TicketAcl}->{'ACL-CompanyServices-1'} = { Properties => { Queue => { Name => ['Helpdesk'], }, }, Possible => { Ticket => { SLA => ['SLA Test'], }, }, }; But i can't select the value "SLA Test" in the area &quo...

Hallo, so wie ich das sehe kann man im OTRS die SLAs nur mit Kunden (Personen) verknüpfen. Was macht man aber, wenn man viele Personen zu jeweils sehr vielen Kunden-Firmen gepflegt hat? Ich suche etwas, wo ich SLAs einer Kunden-Firma zuweisen kann, damit alle Personen mit der SLA verlinkt sind. Die ...

Hallo, Ich habe eine Test-Configitem Klasse erstellt: [ { Key => 'Description', Name => 'Description', Searchable => 1, Input => { Type => 'Text', Size => 50, MaxLength => 50, }, }, { Key => 'Owner', Name => 'Owner', Searchable => 1, Input => { Type => 'CustomerCompany', }, }, ]; Und will jetzt ein ...