Znuny Open Source Ticketsystem

Sorry, unfortunately I can't speak German. I got the same problem with StrawberryPerl 5.16.3. Problem was solved after upgrading this Perl interpreter. I tried with 5.22.0.1 / 32bit and just got some warnings about deprecated expressions. You could try other versions on http://strawberryperl.com/rel...

I've modified the following files according to schulmann suggestion:
~otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
~otrs/Kernel/Output/HTML/Standard/AgentTicketCustomer.dtl
~otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl

and it seems to work!!!

Hello, I need to connect two OTRS systems from different companies so that they can share tickets. I suppose that it can be done via web services. Before going into details, I would like to know whether it is possible to do it completely through OTRS (e.g. generic interface). Or, on the contrary, an...

Thanks a lot, schulmann. That's just what I was looking for.

I'm looking forward to testing it!!!!

Hello: It does not work!! :( :( :( I guess it takes the value from LDAP attribute, but from then on, value can changed. After all, CostumerID is stored in the database (ticket table, I think). Could anyone tell me how to make a field in a form read-only, specifically in New Phone Ticket form and Cus...

Thanks crythias, I've found in LDAP mapping of file Config.pm the following lines: Map => [ # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly ... [ 'UserCustomerID', 'CustomerID', 'businessCategory', 0, 1, 'var', '', 0 ], ... ] I suppose that if readonly ...

Hello,

As I get CustomerID attribute from LDAP, I would like to make that field read-only on the new ticket form and on the change customer form. I don't want agents to mess with that field, so that I can maintain consistency in company names.

Any help would be appreciated.

Regards,

Hello: Survey public interface seems to not use custom translation files. Messages in the public interface from Survey Module, as: Please answer these questions: Thank you for your feedback. You have already answered the survey. are not translated to Spanish, even using es_Custom.pm and es_Survey.pm...

I've solved the other question: It limits the maximum number of attributes of the same type (e.g. disks/network adapters) in a CI. (e.g. computer) during import/export.

It seems I have it solved: There some values defined at the General Catalog that cannot be empty (e.g. Yes/No). Some valid value must be defined for them.

However, I have not found a mening for the Maximum number of one element option yet.

Hello: During template creation for IMPORT/EXPORT there are two config items which seem confusing for me: [*] Maximum number of one element : I have no idea what it is for. Definitely it's not the number of items to import. [*] Empty fields indicate that the current values are kept : I can guess its...

Hello: At my company, I don't see the point of starting the First Response Escalation timer when a New Phone Ticket has been created, as our Level 1 Support includes some basic troubleshooting activities. Is it possible to disable or just stop the First Response Escalation when creating a New Phone ...

Thank you crythias. It does make sense.

I will try to report this bug to OTRS team through http://bugs.otrs.org/

Kind regards,

Hello again, After replacing: my %DynamicFieldTimeSearch = ( 'DynamicField_' . $StartTimeDynamicField => { GreaterThanEquals => '1970-01-01 00:00:00', }, 'DynamicField_' . $EndTimeDynamicField => { GreaterThanEquals => '1970-01-01 00:00:00', }, ); by: my %DynamicFieldTimeSearch = ( 'DynamicField_' ....

Ok crythias. Thanks for the advice and for your effort. I have added TicketCalendarStartTime and TicketCalendarEndTime as Date/Time Dynamic Fields for Tickets. I have al included both fields in the New Phone Ticket form. I have verified that both Dynamic Fields work by doing searches using those fie...

Sorry, crythias. I don't understand. What do you mean by "this is something that you did"? I get that error every time I refresh the Dashboard and it seems triggered by the Events Ticket Calendar widget.

Thanks for your interest.

Regards,

Thank you, crythias!

The QueueIds problema seems to be solved.

On the other hand, about the date problem, What's the use of the search with "1970-01-01 00:00:00"?

Regards,

Hello: I am very interested in Events Ticket Calendar feature but not able to make it work. As suggested by OTRS Admin doc, I have: Created two Date/Time Dynamic Fields for Tickets Set DynamicFieldStartTime and DynamicFieldEndTime in Frontend::Agent::Dashboard::EventsTicketCalendar Set Queues in Fro...

I deleted the cache and it worked!!!!

Thank you very much.

Maybe my assumption is wrong. If so, can anybody please explain me what is the use of "Available tickets" in QueueView?

Regards,

Hello: I guess the "Available tickets" buttom in QueueView should only list unlocked tickets (from the URL: otrs/index.pl?Action=AgentTicketQueue;QueueID=1;SortBy=Age;OrderBy=Up;View=Small; Filter=Unlocked ). However, it shows all tickets, even those locked and assigned to other agents (ow...