Znuny and ((OTRS)) Community Edition

Hello, After adding a date field in CMDB Hardware class definition, I imported my data including the new date data and all seems fine. However I noticed the following repeated hundreds of times in the System Log - No FormatTimeString() translation found for '16/02/2015 00:00:00' string! The date was...

Really suprised this doesnt appear possible. Can it be done in V4?

Having done this, is it possible to make the added columns sortable?

Hello,

I have added some columns to the CMDB overview screen using Frontend::Agent::ViewConfigItem.

Is it possible to make my new columns sortable in the same way that the default columns are?

Many thanks.

Thats great. Thanks for your assistance.

Is it possible to import data to update existing CMDB data. When I run an import, it always creates a duplicate item rather than updating existing data. I have a new bit of data that I want to start recording and have set up OTRS to accept the data. The problem is that its looking like I will have t...

Thanks for the advice. I cannot uncheck ShowColumns - its greyed out with a tick in it?

The attached graphic shows what I have selected. Should this display the Hardware::HostName column and the six default columns listed in ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumns?

Using this selection, I only get to see the HostName column.

The problem is that the class I am using called 'Hardware' does not contain Name, Number, CurDeplState etc. I thought there were 6 default columns that always showed - none of which appear in my class. The hint in Sysconfig says - There are a few CI-Attributes that are common to all CIs (example for...

I am trying to specify some additional columns I want to see in the ITSM overview page. When I select Frontend::Agent::ViewConfigItem In SysConfig and put a check against ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumnsByClass, I can see the columns I have selected on the overview page, b...

Hi, I currently have AgentITSMConfigItem which works but it defaults to Documentation class and I want it to default to Hardware class. If I add on ;Filter=165 in an attempt to get it to default to hardware class it throws up the error message (165 is the ID for Hardware class)

Tried AgentITSMConfigItem&Filter=165 it but same error - Error Message: Module Kernel/Modules/AgentITSMConfigItemFilter165.pm not found!

I have picked the class ID as you suggest from the address bar when in Admin\general catalogue\hardware class but I get this error - Error Message: Module Kernel/Modules/AgentITSMConfigItemFilter165.pm not found! Am I getting the ID from the right place (12.123.123.123/otrs/index.pl?Action=AdminGene...

What would I add to the following to set the default class (hardware)?
AgentITSMConfigItem;Filter=29;SortBy=Name;OrderBy=Up

Many thanks.

Excellent. Thanks very much.

Is it possible to diasable the dashboard so that a user logs into CMDB as the default page?
We are only using the CMDB function of OTRS and the dashboard is therefore of no use to us. I have managed to hide the Dashboard button, but I cannot find a way to reset the deafault homepage.