Znuny and ((OTRS)) Community Edition

moin, grade heute mit Kollegen gesprochen, gibt es die Möglichkeit fellow Agenten automatisch zu informieren oder wie bei einer Notiz anzuwählen wenn man mit der Antwortfunktion dem Kunden antwortet ? Immer die Emailadresse der Agenten in CC oder BCC zu setzen ist Mühsam (man kennt ggf gar nicht die...

hey Danke, ich werds mal ausprobieren!

thx found it, i set it to NOT run when Tickets are created via Webinterface.

cheers,

Hallo,

wir haben für den Eingang eine automatische Antwort , Eingang erhalten etc etc.

Für eingehende Anfragen ab Freitag 18.00 würden wir aber gerne eine andere Antwort, wegen Wochende...

Wie kann ich das realisieren, ich finde bei den Auto Antworten keine option für Zeit/Tag.

lieben Dank!

hey thx. But with that i can decide wether filling out a Note is necessary. I want the note, but i dont want to type in the Subject, nor do I want it to be empty. I want just the same as when answering to the customer by email. Then the Subject is add automatically, its the same subject of the ticke...

what i dont understand the Subject is prefilled in the Form, but appears empty when using it.

it doesnt make any sense to me

Hi, we setup Autoreplies for when a new Mail Enters the queues the Customer gets a Reply that his Request will be taken care of soon. However when an Agent creates a new phone ticket on the queue an Automatic reply gets created aswell. is there a way to only trigger that auto reply when a new email ...

Hi,

someone got a solution maybe ? no matte what i set in the template, when adding a note the subject is empty....

thanks for help!

well ok i edit the Ticket new note notifcation, i can set a subject , preset is Ticket Note: <OTRS_AGENT_SUBJECT[24]> but it doesnt matter, when adding a note i need to add a subject. and that overrules what is set in above. so the mail that is being send out to the agent when i decide to inform him...

thats ok. Sorry i dont understand what you mean by "h1"

thanks

so the agent sees whats it is about in his mail client when looking at the subjects. Besides i cant submit the note if subject is empty, unless that can be disabled im forced to type in something id rather have the system do. When replying by mail otrs inserts the subject too - i dont se why it shou...

Hi,

in

AgentTicketNote.dtl:

<input type="text" id="Subject" name="Subject" value="$QData{"Title"}" />

Where $QData{"Title"} adds the original title of the ticket.

well i see where i can populate it in sysconfig, but with which Entry ? I dont want a static entry but a dynamic one i tried in Ticket::Frontend::AgentTicketNote###Subject this: <OTRS_CUSTOMER_SUBJECT[30]> but it only shows thos excact letters. whats the syntax for this field to get the currents tic...

Hi, we just installed otrs5, before when adding a note we could have the subject filled with the tickets subject, like when answering per mail. It included ticket number and subject. In older otrs we would hack a dlt file. This doesnt seem to work anymore. How can we automatically fill the subject w...