Znuny Open Source Ticketsystem

I have discovered the answer to this. You need to write your URI in such a way that it gets decoded into the HTML of whatever you are trying to do...

In the case of a new line you want to put:

<br/>

which encodes as:

%3Cbr%2F%3E

Hi.

I am using OTRS 3.3.8.

I have a website that shows me my customer details. I am trying to create a button to simply create a ticket for that customer in OTRS. I manage this website and the DB behind it.

I have got most of it working using the following URL, where the details are the customer ...

Great, altered:

Ticket::SubjectFormat

and that does what I want. Thanks.

Hi.

I would like to remove (or move) the ticket number from e-mail notifications about new tickets. This is so that it is easier to see information about tickets on low resolutions displays (like mobile phones). Agents don't really care about the ticket number, they do care about the contents of ...

Hi.

I wonder if someone could help, I have the following situation:

Ticket A comes in
Agent 1 makes themself responsible
Ticket B comes in
Agent 2 merges Ticket B with Ticket A

In this case I would like Agent 1 to get a notification.

I have set up the following event notification:

Name: 'Notify ...

Hi.

Ah! Just been playing and that looks like it'll do what I want.

So I'll do that, and then make the fields show up in the "Change ITSM fields" (to let people change them after the ticket has been created) area and that'll do what I want!

Thanks.

Hi.

First I do apologise for asking this. It has been asked and answered before, but I can't seem to get previous solutions to work.

I would like to add some fields to the default ticket template. If that's not possible, to have the existing 'new phone ticket' button on the nav bar open a template ...

Hi.

Sorry if this has been answered, I did do a search but couldn't see anything.

I am using OTRS 1.1.11

When an external customer phones up we have to look them up in a separate database. I don't have direct access to this database as it has to be kept secure. I do have access to the webpage ...