I have discovered the answer to this. You need to write your URI in such a way that it gets decoded into the HTML of whatever you are trying to do...
In the case of a new line you want to put:
<br/>
which encodes as:
%3Cbr%2F%3E
Search found 8 matches
- 03 Mar 2016, 17:59
- Forum: Help
- Topic: Creating tickets from a URL, new lines in 'body' field
- Replies: 1
- Views: 1683
- 01 Mar 2016, 12:34
- Forum: Help
- Topic: Creating tickets from a URL, new lines in 'body' field
- Replies: 1
- Views: 1683
Creating tickets from a URL, new lines in 'body' field
Hi. I am using OTRS 3.3.8. I have a website that shows me my customer details. I am trying to create a button to simply create a ticket for that customer in OTRS. I manage this website and the DB behind it. I have got most of it working using the following URL, where the details are the customer det...
- 12 Nov 2015, 11:10
- Forum: Help
- Topic: Alter subject lines of sent e-mail's
- Replies: 3
- Views: 6995
Re: Alter subject lines of sent e-mail's
Great, altered:
Ticket::SubjectFormat
and that does what I want. Thanks.
Ticket::SubjectFormat
and that does what I want. Thanks.
- 12 Nov 2015, 10:45
- Forum: Help
- Topic: Alter subject lines of sent e-mail's
- Replies: 3
- Views: 6995
Alter subject lines of sent e-mail's
Hi. I would like to remove (or move) the ticket number from e-mail notifications about new tickets. This is so that it is easier to see information about tickets on low resolutions displays (like mobile phones). Agents don't really care about the ticket number, they do care about the contents of the...
- 31 Jul 2015, 16:03
- Forum: Help
- Topic: TicketMerge event doesn't work how I expect it to
- Replies: 0
- Views: 963
TicketMerge event doesn't work how I expect it to
Hi. I wonder if someone could help, I have the following situation: Ticket A comes in Agent 1 makes themself responsible Ticket B comes in Agent 2 merges Ticket B with Ticket A In this case I would like Agent 1 to get a notification. I have set up the following event notification: Name: 'Notify resp...
- 10 Jun 2015, 15:36
- Forum: Help
- Topic: Add fields to the default ticket template
- Replies: 2
- Views: 3957
Re: Add fields to the default ticket template
Hi.
Ah! Just been playing and that looks like it'll do what I want.
So I'll do that, and then make the fields show up in the "Change ITSM fields" (to let people change them after the ticket has been created) area and that'll do what I want!
Thanks.
Ah! Just been playing and that looks like it'll do what I want.
So I'll do that, and then make the fields show up in the "Change ITSM fields" (to let people change them after the ticket has been created) area and that'll do what I want!
Thanks.
- 10 Jun 2015, 12:54
- Forum: Help
- Topic: Add fields to the default ticket template
- Replies: 2
- Views: 3957
Add fields to the default ticket template
Hi. First I do apologise for asking this. It has been asked and answered before, but I can't seem to get previous solutions to work. I would like to add some fields to the default ticket template. If that's not possible, to have the existing 'new phone ticket' button on the nav bar open a template, ...
- 28 Feb 2014, 15:02
- Forum: General
- Topic: Auto fill in dynamic fields
- Replies: 0
- Views: 1575
Auto fill in dynamic fields
Hi. Sorry if this has been answered, I did do a search but couldn't see anything. I am using OTRS 1.1.11 When an external customer phones up we have to look them up in a separate database. I don't have direct access to this database as it has to be kept secure. I do have access to the webpage that a...