Znuny Open Source Ticketsystem

Great Idea I thought about that myself, but l still need to get the agents name, the apache log does not contain this, and if he works from a remote location , then I will nevr know who is who.....

So the solution will be to use jquery \ javascript

on the AgentTicketZoom - ( I think ) I would like to add a javascript on this page and use this to log to a custom database

(I know ZER0 about perl)
on what location would i put this ?

/opt/otrs/Kernel/Output/HTML ?

as a seperate topic I would ...

If an agent opens a ticket looks at it gets lazy , thinks someone else will deal with it and closes it, I need to monitor this

I need to check if agents are opening tickets and either backspacing to return to the ticketlist or pressing cancell on the ticket,
thereby avoiding work

does otrs have a built in way of doing this ?

Thanks