Znuny Open Source Ticketsystem

blacklist phrases and URLs that are frequently used by spammers
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Thank you very much for your speedy reply, i appreciate it quite a bit. But I am a little confused about the quoted response above, I am asking if there is a way to prevent a user from creating a ticket ...

I would like to know if there is a way that I can bulk delete tickets from spammers and to blacklist phrases and URLs that are frequently used by spammers