Znuny and ((OTRS)) Community Edition

Hello, I like the idea of embedding the image. But I have to add a new column 'thumbnailPhoto' to the mysql-table 'customer_user'. I have used the data type mediumblob and it's filled with data from LDAP. Still I get an internal server error when trying to display the ticket. Any idea? What data typ...

Yes, me too. I have been forced to use Windows
Maybe somebody else can help me...

Thanks anyway.

Also I get read errors below Kernel/
Chkdsk is fine and same on other system. Something is fishy with 3.3.5...

Yes, good guess. But permissions haven't changed and I gave Everybody Full access to make sure.
The system is also working most of the time but then failing with I/O.

Permissions are fine.

Hello, one week ago I updated from OTRS 3.3.4 to 3.3.5. I'm running OTRS on a 'Windows 2008 R2 Standard 64bit' Server with IIS7.5.7600 and ActiveState Perl for quite a while w/o any problems. Since the update we are experiencing intermedient File and Socket I/O Erros: See some examples from otrs.log...

After some debugging I found the issue myself. We use different groups to control access to stats. But in 'Kernel\Modules\AgentDashboardCommon.pm' the group 'stats' is hardcoded (design?). So I copied the file to Custom and changed the group to our needs i.e. group 'stats_dashboard'. Then the dashbo...

Hallo, evtl. liegen die verschiedenen Konfigurationsoptionen an der OTRS Version. Hier noch ein Tipp: Ich habe prinzipiell das Popup-Fenster vergrössert, damit man dort mehr sieht. Dazu muss man die Fenstergrösse/-position in OTRS\var\httpd\htdocs\js\Core.UI.Popup.js ändern. Allerdings wird diese Än...

Hallo,
die Grösse des Textfeldes kannst Du hier einstellen:
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewNote
Ticket::Frontend::AgentTicketNote###RichTextHeight.

Hallo,
wir rufen Mails von einem MS-Exchange Server mit IMAPS ab. Da bleibt nichts auf dem Server zurück.

Hallo,
hast Du den MIME-Typ schon im IIS registriert?
.woff --> application/x-font-woff

Gruß
Norman

Hello, I have upgrade OTRS 3.2.12 to 3.3.3 on Windows recently and want to use the new management dashboard statistic feature. I have set the 'Show as Dashboard-Widget' option on several existing statistics and also tried different output formats. I also created new statistics with that option enabl...