Looks like my send from email is already approved by my provider, any other ideas of what it could be?
Thanks for all the help!
Search found 4 matches
- 18 Jan 2014, 03:42
- Forum: Help
- Topic: Agents Unable to Respond to Tickets
- Replies: 6
- Views: 1268
- 17 Jan 2014, 21:34
- Forum: Help
- Topic: Agents Unable to Respond to Tickets
- Replies: 6
- Views: 1268
Re: Agents Unable to Respond to Tickets
Ok, where do I configure whats allowed to be sent?
- 17 Jan 2014, 20:46
- Forum: Help
- Topic: Agents Unable to Respond to Tickets
- Replies: 6
- Views: 1268
Re: Agents Unable to Respond to Tickets
I have the port open on 587 for smtp and otrs has no problem sending notifications to agents or customers. But when agents try to compose a message it won't send. Nothing showing up in system log and I can't find any stmp permissions settings. Any other ideas what it could be?
- 17 Jan 2014, 19:52
- Forum: Help
- Topic: Agents Unable to Respond to Tickets
- Replies: 6
- Views: 1268
Agents Unable to Respond to Tickets
Howdy all, my group recently took over a website contract that was using otrs 3.1.4 for their helpdesk. At first things were working great but now we have a problem where our new agents can't respond to tickets. The Agents can compose a message but when we hit 'submit' nothing happens, the popup win...