I'm using otrs 3.3.3 - can the code be updated to fit it as I don't see all the code presented in the examples? I really need this functionality...
Many thanks in advance.
Search found 3 matches
- 24 Jan 2014, 09:41
- Forum: Howtos
- Topic: Howto add reCAPTCHA to Create Account on CustomerLogin
- Replies: 19
- Views: 90635
- 23 Jan 2014, 10:05
- Forum: General
- Topic: Customer lose ticket when queue change
- Replies: 6
- Views: 3928
Re: Customer lose ticket when queue change
thanks for your quick response! By default, when the customer creates a ticket, he can only select a queue where he has access to. No problem. When the agent move that ticket to another 'secured' queue unavailable to the customer, the ticket disappears from the customers ticket list. How can I keep ...
- 23 Jan 2014, 09:28
- Forum: General
- Topic: Customer lose ticket when queue change
- Replies: 6
- Views: 3928
Customer lose ticket when queue change
1. By default, when the customer creates a ticket, he can only select a queue where he has access to. No problem. When the agent move that ticket to an 'secured' queue unavailable to the customer, the ticket disappears from the customers ticket list. How can I keep the customers access to collaborat...