Znuny and ((OTRS)) Community Edition

Hello. I wasn't here for a while as my OTRS CE 6.x works fine for couple of years. But now the situation was changed as OTRS CE is EOL (even if my OTRS still works fine ;) ) I have only one question - do I have to change something (I mean update some things) to use Znuny instead OTRS CE ? Is this up...

Hello. I would like to make statistic where I have a tickets from last month divide by agents. I tried to do this in this way: 1) I choose dynamic object as reported time of ticketing permissions: users format: CSV, print, graph the rest fields by default 2) Xaxis Evaluation for:total time queue: my...

Hello. I have a situation here because I can't deal with statistic module. My boss ask me for report by agent but maybe I'm stupid but I can't do this. I know that I have to enable "Stats::UseAgentElementInStats" and I did it but still... I will be very grateful for any manual or something...

jojo,

you are my Hero Today
thanks!

but why earlier everything was OK... hm.

Hello. Everything was OK and no one change anything but I have problems with sending emails via OTRS, again :( My OTRS is running on Win7 Ultimate. In system log I see this kind of errors: [Tue Jul 1 09:00:13 2014][Error][Kernel::System::Email::SMTP::Send][122] Can't use from '': 5505.1.8 Sender add...

thank you crythias,

but still - do I have to change something if I want to define a work unit as 1 = 1 hour ?
because even If I write something as work unit in my ticket then in statistics I still have nothing

BR, Michael.

Florian,

thank you for answer.
Can I define work unit from OTRS website or I have to change this in config file?

Thank you,
Michael.

Hello. I'm fresh 'admin' of OTRS potral and thanks for your understanding. I have a question about statistics module. There are few implemented statistics but I can't generate anything. In every generated documents I still have only 0 (zeros). I guess that I have to enter some numbers in every reply...

Hi. Thanks for your answer. Could you tell me more details about what you wrote ? Thank you in advance. BR, Michael. -----edit----- OK, I know what are you talking about :) Its configures already but notifications still doesn't work :( system can send Emails but no notifications and I really dont kn...

Hello. This is my beginnings with OTRS system but I want to learn it. So sorry if my question is obvious for you... I have a problem with messages. When operator send a new message from ticket then customer receive our answer. But operator does not receive messages from system when a new ticket is a...