Znuny and ((OTRS)) Community Edition

Hi all, i having a problem seen i configure the o365 email in otrs, the system unable to send escalation notification when the escalation time is reach, the log show me as below Can't send message: 550Start mail input; end with <CRLF>.<CRLF> Error sending message this is work when i using sendmail b...

Hi, today i've tried to upgrade OTRS with ITSM from 3.3.4 to 4.0.9 on Production server based on Centos 6.6. I followed the official guide from otrs to make perform this but when doing when doing ITSM and Free feature upgrade, i facing the error below. FAQ:: Notice: Removed file: /opt/otrs/bin/otrs....

hi all,

is that any command can let me add admin user on otrs 3.3.4 ? currently i doing some testing on migrating only db to new fresh installation but after transfer to the new installation my root account cannot be use again.

your help is much appreciated.

hi all,

i currently facing the problem when my user want to view the ticket on customer portal and click the ticket it become automatically download.

current system is version 4.
before upgrade was working.

Hi,

i'm using otrs 3.34 and i already create some Dynamic Field, is that possible to link it to specify queue when open new ticket?