Search found 4 matches

by tpriede
03 Mar 2014, 18:29
Forum: Help
Topic: Ticket States
Replies: 5
Views: 795

Re: Ticket States

Crythias, Reneeb,
The only ACL configuration I see is in the attachment. Besides, the agents for other groups are seeing all the states.

Is there any other config sub-group where ACL might be configured and causing this conflict? Any help would be very appreciated.
Thank you both

Antonio
by tpriede
03 Mar 2014, 18:14
Forum: Help
Topic: Ticket States
Replies: 5
Views: 795

Re: Ticket States

Cynthias, Thank you for your prompt reply. However I don't follow your answer. Maybe my question was not clear enough. I have created a new group and some new agents linked to that group. Then I created a new queue and linked it to the mentionned group. When I open a ticket for that queue I expected...
by tpriede
03 Mar 2014, 17:45
Forum: Help
Topic: Ticket States
Replies: 5
Views: 795

Ticket States

I have created a new group and a new queue associated with that group. Agents associated to this new group are only able to see CANCELLED and RE-OPEN states in any screen where the field Next state is available. However, my state list includes some other states that are perfectly visible by other ag...
by tpriede
03 Mar 2014, 16:43
Forum: Ayuda
Topic: Estados
Replies: 1
Views: 3500

Estados

He creado un nuevo grupo y una nueva cola asociada a ese grupo. Los agentes que asocio a ese nuevo grupo solo son capaces de ver los estados CANCELLED y RE-OPEN en cualquiera de las pantallas donde es visible el campo Siguiente estado. Sin embrago mi lista de estado incluye otros estados que son per...