Znuny and ((OTRS)) Community Edition

Bonjour, Je souhaiterais voir dans l'interface Ticket=>Vue Files ou bien Ticket=>Vue par Remontée , le premier message envoyé par le client et non le dernier message répondu (lorsqu'on choisi l'affichage "Long" détaillé). En effet, actuellement je vois la dernière réponse envoyée, qui est ...

Hi, I would like to see in the Ticket overview the first message that the Customer sent and not the last answer to the ticket Is it possible ? It looks like this in Sysconfig : Ticket::Frontend::Overview###Preview : CustomerInfo 0 CustomerInfoMaxSize 18 DefaultPreViewLines 25 DefaultViewNewLine 90 M...

Hi, I would like to see in the Ticket overview the first message that the Customer sent and not the last answer to the ticket Is it possible ? It looks like this in Sysconfig : Ticket::Frontend::Overview###Preview : CustomerInfo 0 CustomerInfoMaxSize 18 DefaultPreViewLines 25 DefaultViewNewLine 90 M...

Hi,

I would like to add pre-defined email addresses in templates so a copy of the answer is send to the Customer and also to somebody else each time.

Is that possible ? How to proceed ?

Thanks a lot.