Znuny Open Source Ticketsystem

schedule an email in Outlook to send at a specific day to the ticketing system.

Thanks Crythias, if that is the only way to do it instead of something within OTRS, then we will create a perl script to generate and send an email to OTRS and it will create a ticket for that specific SSL Cert ...

Hello Everyone, I would appreciate some assistance on setting something up. The company I work for has many SSL Certs and we are currently using an excel document to keep track of them and we need to keep checking it to see when a renewal is coming up. What I would like to do is somehow use OTRS to ...

Ok, so I tested with a small attachment (4 kb) and it is appearing in the ticket. I guess the problem I am having is when it comes to larger attachements. Do I need to set Ticket::StorageModule to ArticleStorageFS? And if so, are there any other settings that I need to change to accept larger ...

I must be missing what you are questioning here.

Let me explain it in another way:

A user needs a job completed and they have a file that is in reference to that job. They create an email and attach the file to the email. They then send the email to our OTRS system.

I log into OTRS and pull up ...

When a user sends an email into OTRS and attaches a file, I do not see the file anywhere in OTRS.

Thanks,
Adam

After taking many parts from viewtopic.php?f=61&t=13793 , I was able to resolve the issue.

So now it has been a few hours later and we still are not receiving emails unless I click on fetch mail. Everything I read says it should be checking every 10 minutes and it is not. Does anyone have any ideas?

We have setup IMAPS. If I go into Admin and then to PostMaster Mail Accounts and click on fetch mail, it retrieves the mail with no issues. I read that there is a default time that it should be fetching mail, but it has now been over half an hour and the email that I sent is still not showing in ...

Thanks for your help once again.

This is a new setup:

I have 4 queues setup and only one of them is set for users, all the others are set to group admin.

When a Customer User goes to the site to create a new ticket, they have all 4 listed in the drop down. I have checked permissions for the queue and I cannot find out why they ...

Thanks

Thanks for the info. I have updated my signature as well.

So, I was able to create a ticket with no problem using the email address. So, if I understand you correctly the system will not create a user based on the email address?

Hello everyone, I am new to OTRS. We have a situation to where we want to be able to create tickets for people and they probably will not be users in our customers section yet. Is there a way to be able to create the ticket and it will then create a customer based off the information in the ticket ...