Znuny Open Source Ticketsystem

Yes anonymization is an acceptable solution for the GPDR. But need a manual job.
I think OTRS should do a real ldap or sql synchronization.



regards.

i am not agree, credentials are personal data, you must delete them when peoples are no longer in the company. Deactivate is not enough. So, where can i find the "additional know how", because i think just deleting customer_user table records are not a good idea for guaranting OTRS work fi...

Hi, European GPDR make us delete customers and agents who are no longer in the company. But in the documentation i find : Warning:Customers can not be deleted from the system. They can only be deactivated by setting theValidityoption toinvalidorinvalid-temporarily. So OTRS is not gpdr compliant, do ...

Je suis tres étonné que personne ne soit confronté à ce problème.

Bonjour,
le RGPD Européen nosu oblige à effacer les logs inutilisés.
L'outil ne le permet pas, comment faire ?
merci.

Hi,

how can i view all tickets in the customer.pl view ?
Not just company tickets but all tickets of all companies ?

regards,

JM

Bonjour,

comment peut on afficher tous les tickets dans la vue customer.pl ?
Pas seulement les tickets de l'entreprise mais tous les tickets de toutes les entreprises ?

Merci,

JM

OK, we have forgotten this step.
It's working fine.

JM

Hi,
when we import client from Active directory, all the accents are not properly coded.
Where can we change coding ?

exemple Angélique ==> Angélique

regards,
JM

But the CustomerID is an unique ID.
How can i say that they belong at the same company ?

JM.

Nobody knows why it doesn't work ?

It is working fine for everybody ?

That seems strange...

JM

OK, thanks for the response but where can i find the CustomerID ?
My customers logged in wth Active directory authentifacation.


regards,

JM

Hi,

in the customer interface, there is a view named "company tickets".
Where in the administrative section can i manage the company ?

OTRS 3.3.6 + mysql

regards,

JM.

Hi, i have set the unlock timout ok the queue to 10mn. But after 10mn ticket il steel locked. I have read the automated unlocked documentation. Tickets will be unlocked if all of the following conditions are met: There is an unlock timeout defined for the queue the ticket is in. ==> 10mn The ticket ...

Bonjour, j'ai mis sur mes files un dévérouillage ticket à 10mn. Or au bout de 10mn il ne se passe rien, le ticket reste vérouillé. J'ai bien regardé sur la documentation, le ticket est bien en état ouvert. Par contre, je n'ai pas trouvé la tache cron. Doc Otrs ==> The module bin/otrs.UnlockTickets.p...