Znuny Open Source Ticketsystem

I did migrate the OTRS to a new server, but both OTRS versions were identical. I searched for latin within the Kernel/Config.pm, but it isn't defined as db collation. The thing is, all other modules install just fine using the right collation. I tried to install some random modules after TicketCheck...

Yeah, I use MySQL. Well, I never defined it, but that's what the home menu says after logging in, so I just thought it's worth mentioning. Don't really know how to proceed on this one, so I hope you can advise.

Both, ps_ticketchecklist and ps_ticketchecklist_status collation is latin1_swedish_ci for whatever reason. The default settings are utf8_general_ci tho.

Sorry for being late with my answer, I didn't have access to my stuff over the weekend. I checked the ps_ticketchecklist table and it appears to be the same as the entry in the checklist (see attachment). I noticed, it's not only the entries in the checklist which show up as question marks, but also...

Hi,

glad I could help.
Another thing I've noticed is the widget itself. I don't know if that's intentionally, but drag'n drop doesn't work for the widget. Whatsoever, I like it up there, so just in case, I wanted to mention that.

Thank you for your effort!

Hi there, first of all, great feature! Thank you! One problem tho: If tasks are written in Japanese, they appear as question marks in the "Ticket Checklist" for some reason. It looks like it's a character encoding problem, but I don't have this problem anywhere else when using OTRS, so it'...

This topic is "Problem with adding new fields to customer_company" As described in http://otrs.github.io/doc/manual/admin/ ... er-backend I added a column to the customer_company table this way: # mysql -p mysql> use ptrs; mysql> ALTER TABLE customer_company ADD phone VARCHAR (250); mysql...

I did exactly what you said and have the Phone listed in Customer Company Management. The field, of course, is blank, and will not show on TicketZoom without data. I've added data within Customer Company management and verified data is in the database (note that you copied as using database ptrs, n...

Sorry I cannot help you with the DB-settings, but two things you should do after altering stuff manually, is running these two scripts: [otrs]/bin/otrs.RebuildConfig.pl [otrs]/bin/otrs.DeleteCache.pl Thank you for your reply! I did run both scripts right now, but sadly without visible changes. Rest...

Hi there, I'm in the middle of testing OTRS and I came across a problem which I can't seem to solve myself, since I don't really understand what is going wrong. Here are some facts first: OS version: CentOS release 6.5 (Final) (x86_64) OTRS version: 3.3.6 Installed packages: ITSM Bundle 3.3.6, FAQ 2...